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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Helped sort my life out.

Helped sort my life out. Have a proper budget sorted and able to sleep at night. Took pressure of me and family as regards reducing monthly payments and being afraid to open letters in the post. Reviewed on: 23rd May 2025

When I first contacted them years ago I was tense, t...

When I first contacted them years ago I was tense, they helped me and are still doing it. Reviewed on: 23rd May 2025

Lifesavers - helped me get through a very difficult...

Lifesavers - helped me get through a very difficult period following the loss on my business and a heart attack Reviewed on: 23rd May 2025

Always helpful if I'm having a bad month and overall...

Always helpful if I'm having a bad month and overall service is great. Reminders for new review is helpful, but I always remember and tend to complete it before time. Reviewed on: 23rd May 2025

Stepchange!

Have always been professional, helpful and friendly. A great company. Reviewed on: 23rd May 2025

excellent

Made the stress go and so easy to talk to about all the stuff your suffering Reviewed on: 23rd May 2025

Was a bit overwhelmed with my debt problem,but they...

Was a bit overwhelmed with my debt problem,but they talked me through it and sorted it out ,also get regular reviews to see if all ok ,also easy to get in contact with if anything changes. Reviewed on: 23rd May 2025

Help me to know how to spend my money.

Help me to know how to spend my money. Reviewed on: 23rd May 2025

Extremely happy with stepchange

Extremely happy with the customer experience I’ve received, especially with Andy over the phone who helped explain a situation I needed advice on. Reviewed on: 23rd May 2025

Just very helpful and understanding realistic.

Just very helpful and understanding realistic. A burden off. Easy to make changes and adapt plan if situation changes. There is a light at tge end of the tunnel. Every adviser listened and were understanding. Not rushed. Reviewed on: 23rd May 2025

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