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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917350115768612317 (18642 reviews)

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4.92

Based on 18,641 reviews, last reviewed 22nd Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18642)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Was a bit overwhelmed with my debt problem,but they...

Was a bit overwhelmed with my debt problem,but they talked me through it and sorted it out ,also get regular reviews to see if all ok ,also easy to get in contact with if anything changes. Reviewed on: 23rd May 2025

Help me to know how to spend my money.

Help me to know how to spend my money. Reviewed on: 23rd May 2025

Extremely happy with stepchange

Extremely happy with the customer experience I’ve received, especially with Andy over the phone who helped explain a situation I needed advice on. Reviewed on: 23rd May 2025

Just very helpful and understanding realistic.

Just very helpful and understanding realistic. A burden off. Easy to make changes and adapt plan if situation changes. There is a light at tge end of the tunnel. Every adviser listened and were understanding. Not rushed. Reviewed on: 23rd May 2025

They can help

Only light I seen was when spoken with step changes regarding my debts. Reviewed on: 23rd May 2025

Great help!

Great help! I did not know about this service, and oh my! They truly saved me when I needed the most. I cannot thank them enough! Reviewed on: 23rd May 2025

You helped me to breathe again, .

You helped me to breathe again, wrapped me in a comforting blanket. Handled my case excellently. I would definately recommend you to anyone. Reviewed on: 23rd May 2025

Lifesaver!

Very supportive staff explained my options and I was able to agree an affordable payment plan. Reviewed on: 23rd May 2025

They really helped me

I'd been ignoring my financial mess for years and finally contacted Step Change in January. They were very helpful and easy to speak to. If I hadn't contacted them I'd be in an even bigger mess but instead things are on track and I'll be debt free in the years to come Reviewed on: 23rd May 2025

Managing my account is easy and updating my income a...

Managing my account is easy and updating my income and expenditure is great. Reviewed on: 23rd May 2025

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