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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.918161128930581614 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Just very helpful and understanding realistic.

Just very helpful and understanding realistic. A burden off. Easy to make changes and adapt plan if situation changes. There is a light at tge end of the tunnel. Every adviser listened and were understanding. Not rushed. Reviewed on: 23rd May 2025

They can help

Only light I seen was when spoken with step changes regarding my debts. Reviewed on: 23rd May 2025

Great help!

Great help! I did not know about this service, and oh my! They truly saved me when I needed the most. I cannot thank them enough! Reviewed on: 23rd May 2025

You helped me to breathe again, .

You helped me to breathe again, wrapped me in a comforting blanket. Handled my case excellently. I would definately recommend you to anyone. Reviewed on: 23rd May 2025

Lifesaver!

Very supportive staff explained my options and I was able to agree an affordable payment plan. Reviewed on: 23rd May 2025

They really helped me

I'd been ignoring my financial mess for years and finally contacted Step Change in January. They were very helpful and easy to speak to. If I hadn't contacted them I'd be in an even bigger mess but instead things are on track and I'll be debt free in the years to come Reviewed on: 23rd May 2025

Managing my account is easy and updating my income a...

Managing my account is easy and updating my income and expenditure is great. Reviewed on: 23rd May 2025

Definitely Recommend!

They have been a life saver at a time when we needed it most. The cost of living crisis has taken a massive hit on our lives and without StepChange I don’t know where we would be. Reviewed on: 23rd May 2025

I am writing to confirm stepchange help me when I ha...

I am writing to confirm stepchange help me when I have problem with my health and I could not have ienough income to pay credit cards and all my debit .they did excellent manage for my budget and maje my mind peace and no pressure when I am in long treatment Reviewed on: 23rd May 2025

From day one I was given very useful advice.

From day one I was given very useful advice. The relief of "handing over" my problems to someone more qualified than me was amazing. Everybody I spoke to was friendly, helpful and compassionate. There is no judgement, just reliable information and help for the next step. The annual reviews have really helped me keep on top of my debts and I will be clear from debt a little earlier than originally forecast. Customer service is excellent. If you are still pondering - pick up the phone today and get in touch with some really nice people. Reviewed on: 23rd May 2025

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