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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.918161128930581614 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Staff are so patient and understanding and helpful a...

Staff are so patient and understanding and helpful and just amazing really. Reviewed on: 23rd May 2025

Friendly and very helpful .

I was recommended by a family member to contact step change after having to retire due to health reasons . Never looked back . Reviewed on: 23rd May 2025

very good service

from having nightmares to a good nights sleep Reviewed on: 23rd May 2025

Took a lot of my stress away I didn't know who to tu...

Took a lot of my stress away I didn't know who to turn to till I found step change Reviewed on: 23rd May 2025

Thank for helping us every step of the way

Step change helps us get on top of our debts with support , guidance and a reasonable budget we could manage. Reviewed on: 23rd May 2025

It’s difficult that if any issues arise while on the...

It’s difficult that if any issues arise while on the plan the client is left to contact the lenders and then relay back to StepChange where more effective would be direct communication between the two especially when it comes to clarifying reference numbers and bank accounts. Reviewed on: 23rd May 2025

I cannot fault the customer service, step change go...

I cannot fault the customer service, step change go above and beyond to help and take away the stress of debt management Reviewed on: 23rd May 2025

Brilliant no interest charges and affordable payments

Brilliant no interest charges and affordable payments Reviewed on: 23rd May 2025

Great help

Very helpful easy to contact and good solid advice Reviewed on: 23rd May 2025

Absolutely fantastic service this place saved my life

Absolutely fantastic service this place saved my life Reviewed on: 23rd May 2025

Alternative products

Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt advice
from My Debt Plan 4.84 from 385 reviews

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