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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917343116803307247 (18641 reviews)

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4.92

Based on 18,641 reviews, last reviewed 22nd Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18641)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Great help

Very helpful easy to contact and good solid advice Reviewed on: 23rd May 2025

Absolutely fantastic service this place saved my life

Absolutely fantastic service this place saved my life Reviewed on: 23rd May 2025

Lovely lady she really helped me and made me feel at...

Lovely lady she really helped me and made me feel at ease. Reviewed on: 23rd May 2025

Strong on Empathy and Knowledge

I found the staff very empathetic and knowledgeable. They understood my situation and explained to me what my options were to resolve my debts in an affordable and acceptable way to my creditors. In addition they were available for support and to address any new difficulties when they arose. Reviewed on: 23rd May 2025

They have helped us immensely with our finances.

They have helped us immensely with our finances. We we're scared that we would lose everything especially our house we're back in track with our mortgage. Reviewed on: 23rd May 2025

Very helpful and understanding always polite.

Very helpful and understanding always polite. Reviewed on: 23rd May 2025

So helpful and kind when I most needed it and have b...

So helpful and kind when I most needed it and have been ever since. Can be difficult to get hold of sometimes, but the service, support and resolution has been worth the wait. Reviewed on: 23rd May 2025

Fantasticnfidence with stepping forward...

Stepchange gave me confidence with stepping forward with my financial problems. Reviewed on: 23rd May 2025

Excellent

Was able to carry out my yearly review online and it was so simple and quick to do. From start to completion was less than 20mins. Excellent service. Reviewed on: 23rd May 2025

very helpful Team

very helpful and in the beginning, we'd a bit difficult as I had to hold gor s long time Reviewed on: 23rd May 2025

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