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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Fantasticnfidence with stepping forward...

Stepchange gave me confidence with stepping forward with my financial problems. Reviewed on: 23rd May 2025

Excellent

Was able to carry out my yearly review online and it was so simple and quick to do. From start to completion was less than 20mins. Excellent service. Reviewed on: 23rd May 2025

very helpful Team

very helpful and in the beginning, we'd a bit difficult as I had to hold gor s long time Reviewed on: 23rd May 2025

Step change never judge they listen they support the...

Step change never judge they listen they support they give good clear advice they give assurance they encourage you and make you feel at ease and open up about problems within time your confidence grows self esteem grows ya feel not alone anymore they are very approachable people friendly knowledgeable professionals Thank you step change for everything Reviewed on: 23rd May 2025

Good service.

Good service. I would recommend to a friend Reviewed on: 23rd May 2025

They took my stress away.

They took my stress away. I was very nervous about reaching out to someone. I honestly thought things would get so worse with companies putting pressure on me. But Step Change took it all for me. It has been a completely stress free experience. If anyone is reading this and is worried, please dont be. Get the ball rolling as soon as you can. You will quickly realise that it’s actually not as bad as you think it is. There is help. You have just got to let them know. I absolutely recommend them to anyone in financial difficulty. You can do it all online as well if you do not want to talk to anyone. Words are not enough to explain how great they have been and the assistance given to get me back on track. Thank you Step Change Reviewed on: 23rd May 2025

I was getting more and more in debt and I couldn’t f...

I was getting more and more in debt and I couldn’t figure a way out for months then I contacted Stepchange and went through the process with them. I felt immediate relief as they contacted debtors and payment plans were set up. I now have never missed a payment so feel a lot happier. Reviewed on: 23rd May 2025

StepChange saved me from myself.

StepChange saved my life as the spiral of angst and depression that can effect some hit home hard for me and the support and help and advice I received allowed me to see light at the end of the tunnel and I could feel that I could plan for a future being debt free or in a more positive place and direction. Reviewed on: 23rd May 2025

I was helped immensely my member of your staff who I...

I was helped immensely my member of your staff who I’m very grateful Reviewed on: 23rd May 2025

From stress to calm

From the overwhelming stress at the onset of COVID—my income reduced to just a third—to finding a sense of calm, StepChange was truly a lifeline. Their incredible empathy, unwavering thoughtfulness, remarkable patience, and absolute professionalism made all the difference. I genuinely can't thank them enough for lifting such a heavy burden off my shoulders. Their kindness and dedication are nothing short of extraordinary. Three years later, I am debt free. Thank you, StepChange. Reviewed on: 23rd May 2025

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