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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

You gave us hope.

When we realised, coming up to retirement that our credit card bill was more than we were going to be able to handle on our pensions so we called StepChange, explained our situation to them and asked for their help. They spoke to our creditors and sorted everything out for us with a debt management plan that allowed us to lead a normal stress free retirement while paying off our debt. We would have been in real trouble if it hadn’t been for them. Thank you a million times over StepChange. Reviewed on: 23rd May 2025

fantastic people

lost my job become overwhelmed, was ready to give up, saved my life Reviewed on: 23rd May 2025

A rock for the ages

If you’re finding in financial deep water, StepChange are there to help. They do not judge, only stand by your side on the walk down a rocky path . Reviewed on: 23rd May 2025

Highly recommended

Great place to start if you struggling with debt, very helpful and understanding Reviewed on: 23rd May 2025

stepchange changed my life .

stepchange changed my life . always had great dealings with assisting me and my worry s. i always felt they never judged me and always gave me help and advice for the best outcome. im nearly at the end of my dmp and it has been the best thing i did. amazing charity always fast at retrieving emails and help when needed can t thank the charity enough Reviewed on: 23rd May 2025

Non judgemental and effective advice easy online acc...

Non judgemental and effective advice easy online access. Reviewed on: 23rd May 2025

Genuinely didn’t know where to turn too or what to d...

Genuinely didn’t know where to turn too or what to do next as the worrying about my finances was affecting my mental health severely until a friend told me about this charity..I’m in a better place now mentally and can see a pathway to my future. Reviewed on: 23rd May 2025

Absolute god send.

Absolute god send. No judgement. Friendly and super efficient. Reviewed on: 23rd May 2025

Take back control without the stress

The whole process is as painless as possible and very simple to set up! Easy to manage your account, make revisions and stay on top of your payments. The flexibility Stepchange offers with regards to changes in circumstances for better or worse makes the DMP stress free and a higher likelihood of staying on track with becoming debt free Reviewed on: 23rd May 2025

A lot less stressful

A lot easier to have a DMP in place through Step Change than try to deal with creditors yourself Reviewed on: 23rd May 2025

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