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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

A lot less stressful

A lot easier to have a DMP in place through Step Change than try to deal with creditors yourself Reviewed on: 23rd May 2025

I've always find the people to be very helpful and f...

I've always find the people to be very helpful and friendly and will help you with all your problems. Reviewed on: 23rd May 2025

Step Change never show judgement, only support.

Step Change never show judgement, only support. They treat people like human beings with courtesy and respect, unlike many creditors who show no consideration for people. Step Change offer a friendly ear, are transparent with their advice and provide guidance and support from the start. Reviewed on: 23rd May 2025

Took a weight off my mind.

Took a weight off my mind..explained everything in lay man's terms. Explained alternatives..telling me what was available and what would be better for my circumstance Reviewed on: 23rd May 2025

Peace of mind

They made me feel I could sleep at night and not have to worry about what was going to happen. Reviewed on: 23rd May 2025

Took away my worries by dealing with my debtors and...

Took away my worries by dealing with my debtors and setting up an affordable monthly plan. Thanks to debt plan I now have payed my debtors and have just been accepted for a new credit card and am now able to save a little money each month. Reviewed on: 23rd May 2025

Took the pressure off immediately.

Took the pressure off immediately. Allowed us to get on with our lives and pay off our debts while staying in control. Continue to support us and reviewing our situation, as we we are not debt free yet. Reviewed on: 23rd May 2025

I was recommended to StepChange as my mortgage renew...

I was recommended to StepChange as my mortgage renewed & the repayment went through the roof. Stepchange were non judgmental & helped with fielding all the chasing calls I was receiving & reduced my outgoings to an amount I could afford. Reviewed on: 23rd May 2025

An unbiased friend i

I have been with them for over 10 years. They have been excellent in all department from advice to zero clearance of my debts. Guiding me throughout. They are a phone call away.. May they continue their help to all of us in solving our debt programme. Reviewed on: 23rd May 2025

DONT SUFFER IN SILENCE!!! contact stepchange!!!!

i have been with stepchange now for a few years and its gone from 'not knowing what to do' (having bad thoughts of XXXXXXXX) to now being in control of my debt and slowly climbing out of the deep dark hole and back into the light! while ive been with stepchange ive tried to do without in order to get my debts paid off quicker but with this cost of living crisis 'doing without has made me very ill' so on my review i had to think about myself for a change and 'doing with'. so with the help of stepchange (sorting all my creditors out & who gets what amount of money each month from my monthly payment to stepchange) i can now start eating properly for the 1st time in a long while! so from being in the gutter with only bad thoughts of XXXXXXXXX to being without the stress of debt right now! thats all thanks to stepchange and their HARD WORK to help me get to where i am right now!!! so if you are reading this thinking 'its a fake review and no1 can help you like this' think again! dont let the bad thoughts your having ruin your life get the help you need by talking to stepchange! they really do help you!!!!!! by the way THIS IS NOT A FAKE REVIEW!! this is me! this is how i was feeling before i found stepchange!!!!!! stepchange has change my life!! they have pulled me out of that deep dark place and pointed me in the right direction and into the light...!!!!!! Reviewed on: 23rd May 2025

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