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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

StepChange are truly amazing.

StepChange are truly wonderful. The people who help are incredibly helpful and friendly, and very knowledgeable. They are so reassuring when issues arise from creditors, and when you speak with them, you feel confident and reassured that things will be resolved. They give clients something very precious. Hope. Absolutely fantastic company, with outstanding staff. Reviewed on: 23rd May 2025

Excellent support

I was stressed with my debt. The lady helped me on the phone & talked me through the process. I felt instantly better & proud I could handle the repayments. Reviewed on: 23rd May 2025

I was anxious and overwhelmed.

I was anxious and overwhelmed. The advisor was friendly, nonjudgemental and patient. Very reassuring. Clear explanations and advice. Reviewed on: 23rd May 2025

Efficiency, politeness, no comments on the circumsta...

Efficiency, politeness, no comments on the circumstances, Agents with sympathy and knowledge who guide through the process . Thank you All Step Change Reviewed on: 23rd May 2025

Better together

Always helpful and reassuring whoever you speak to. They help you find a way forward and are very supportive. Reviewed on: 23rd May 2025

The help we didn't know we could get.

A few years ago, we ended up in a very stressful and difficult family situation. Where I couldn't see a way around continuin payments on our loans, StepChange trully stepped in and made it possible for us to continue with our live in as normal way as possible, given our circumstances. I will forever be grateful. Reviewed on: 23rd May 2025

Step change is a marvelous company, don't know what...

Step change is a marvelous company, don't know what I would've done if it wasn't for them ,they have certainly helped me,, Reviewed on: 23rd May 2025

Always deal with my issues politely and professionally

Always deal with my issues politely and professionally Reviewed on: 23rd May 2025

Amazing staff, amazing service

Everyone I've spoken to have been helpful and understanding of the situation my son found himself in, with their help we have found a workable solution to be able to 'breathe' again. Reviewed on: 23rd May 2025

Step Change allowed me to get my finances in order.

Step Change allowed me to get my finances in order. Yes, I will miss payment(s) in the process but it puts me back on track in the long run. Furthermore, if I query anything about my budget or payment they are available with a quick and appropriate response. Reviewed on: 23rd May 2025

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