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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Step Change allowed me to get my finances in order.

Step Change allowed me to get my finances in order. Yes, I will miss payment(s) in the process but it puts me back on track in the long run. Furthermore, if I query anything about my budget or payment they are available with a quick and appropriate response. Reviewed on: 23rd May 2025

I can finally breath and sleep at night thank you...

I can finally breath and sleep at night thank you Reviewed on: 23rd May 2025

Friendly and helpful advice understanding and empat...

Friendly and helpful advice understanding and empathetic. Reviewed on: 23rd May 2025

Step Change saved my sanity.

Step Change saved my sanity. They were absolutely incredible. I no longer have stressful mail and my debts are being cleared. Reviewed on: 23rd May 2025

Sorted my financial affairs and the mental stress ma...

Sorted my financial affairs and the mental stress many thanks Reviewed on: 23rd May 2025

Stepchange provided a solution to Covid debts!

Due to Covid, lost my job and then unable to keep up with normal credit card payments which had never been a problem. Banks closed all my accounts and it was Stepchange that guided me through a re-payment plan which the Banks accepted and after approx four years, I will be clear of all outstanding debts in Oct this year. Reviewed on: 23rd May 2025

Help when needed

Stepchange have helped me get on top of my money worries and have helped when life throws some unexpected curve balls. Very easy set up and no added fees. Reviewed on: 23rd May 2025

've been with Step Change for many years know and d...

I've been with Step Change for many years know and don't know how I would have coped with out them.The team are great. Reviewed on: 23rd May 2025

Very helpful and friendly takes the pressure of you...

Very helpful and friendly takes the pressure of you and you don't feel so worried. Reviewed on: 23rd May 2025

overspending on credit cards

Helped me out after overspending on credit cards I was nearly going bankrupt but was helped out with kindness and support I can’t thank them enough Reviewed on: 23rd May 2025

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