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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917425983910713329 (18644 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18644)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Great service with empathy.

Great service with empathy. Highly recommend Reviewed on: 23rd May 2025

A wonderful organisation

Well if I hadn’t found out about I would’ve gone up the creek without a paddle completely they’ve got me on the level keel now it’s going to take me a little while to Clear my debts but I’m going to get there with their help Reviewed on: 23rd May 2025

helpful and responsive.

helpful and responsive. would recommend to others if somebody is in the same situation like me Reviewed on: 23rd May 2025

Stepchange turned my life around and have been under...

Stepchange turned my life around and have been understanding and amazing. I would highly recommend Reviewed on: 23rd May 2025

Invaluable help highly recommend

Had got myself in considerable debt, spoke with step change, made me feel that there was a way out and gave me the confidence to proceed with their advice. Six years later I will be debt free this November, throughout my debt management plan, step change have helped me all the way and kept me informed. If you have debt and think there is no way out, there is, thank you stepchange Reviewed on: 23rd May 2025

Very happy with the service highly recommend

Very happy with the service highly recommend Reviewed on: 23rd May 2025

Step change helped me pay all my creditors in my own...

Step change helped me pay all my creditors in my own time. And took the pressure off my shoulders Reviewed on: 23rd May 2025

payment plan

Sorted my debt problems out with payment plan I can afford Reviewed on: 23rd May 2025

Gave me peace of mind and very helpful

Gave me peace of mind and very helpful Reviewed on: 23rd May 2025

A weight lifted.

It was a relief to receive help that helped me see a way to clear my debts. After becoming so stressed and unable to find a way to solve my financial issues I struggled to believe there was an end to the tunnel let alone a light there, but StepChange guided me through options and dealt with my creditors. It seemed as though a great weight had been lifted from me; they gave me hope that life would be worry free again. Reviewed on: 23rd May 2025

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