Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18637 reviews)

View other StepChange products

4.92

Based on 18,637 reviews, last reviewed 18th Jun 2026

188200% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt free in 4 months thanks to StepChange! I am incredibly satisfied with the support I’ve received from StepChange. Their customer service has been excellent throughout my journey. I am on tra... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18637)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

payment plan

Sorted my debt problems out with payment plan I can afford Reviewed on: 23rd May 2025

Gave me peace of mind and very helpful

Gave me peace of mind and very helpful Reviewed on: 23rd May 2025

A weight lifted.

It was a relief to receive help that helped me see a way to clear my debts. After becoming so stressed and unable to find a way to solve my financial issues I struggled to believe there was an end to the tunnel let alone a light there, but StepChange guided me through options and dealt with my creditors. It seemed as though a great weight had been lifted from me; they gave me hope that life would be worry free again. Reviewed on: 23rd May 2025

having to give up work due to a disability and falli...

having to give up work due to a disability and falling into debt , step change was fantastic , i cannot thank them enough for how they sorted out the everything for me , thankyou so much Reviewed on: 23rd May 2025

Always there for u and to help people

Always there for u and to help people Reviewed on: 23rd May 2025

From disaster to debt free

I couldn't get out of debt because of compounding interest on all my debts. StepChange arranged for companies/ banks to freeze the interest and I paid a manageable amount every month. Praise God I'm now free. They give you peace of mind and total relief. All paid off. I have a new life !! Reviewed on: 23rd May 2025

Stepchange my Heroes

I was in so much debt it started to affect my health, I went to a dept to help me but with being with them for over a year to my disgust i found out they were taking nearly 50% of my money before my creditors got any money, so I went to Stepchange and with their professionalism and help they got me sorted, every penny I pay to Stepchange goes straight to my creditors. Reviewed on: 23rd May 2025

Step Change literally changed my life

At the beginning of covid I was drowning and didn't know where to turn. I discovered Step Change and my whole life changed. I've gone from stressed and financially a mess to relaxed knowing Step Change are handling everything and I just make 1 simple payment every month. Reviewed on: 23rd May 2025

I thought there was no way I could deal with all the...

I thought there was no way I could deal with all the depth I was in. Until I contacted stepchange and they took all the worry away and helped me achieve paying my debtors and provide me with peace of mind Reviewed on: 23rd May 2025

You have been brilliant in helping me sort my financ...

You have been brilliant in helping me sort my finances out. I was in a bad place before not knowing how i'm going to sort my finances out. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Link Financial 3.98 from 3 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt collection
from Ayom Debt Recovery 1.86 from 87 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub