Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

View other StepChange products

4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Most of the worry was taken off my shoulders.

Most of the worry was taken off my shoulders. Thank you Reviewed on: 23rd May 2025

Feeling Good

I overspent big time on credit cards and Step Change helped me so much ,please get help you won’t look back Reviewed on: 23rd May 2025

Stepchange helped me see a way forward when I though...

Stepchange helped me see a way forward when I thought I was going to lose everything. They did not judge me or the position I was in and explained all the options available to me. The ongoing support is invaluable. Reviewed on: 23rd May 2025

As if I was saved from drowning, plenty of light at...

As if I was saved from drowning, plenty of light at the end of the tunnel Reviewed on: 23rd May 2025

Step Change - so helpful. Amazing service.

Step Change were so friendly and helpful and professional. I had been so worried about calling but they were amazing. I went from being in total despair to relief and having a light at the end of the tunnel. Every person I spoke to treated me with such respect and didn’t look down on me. They were so kind. Totally recommend them. Reviewed on: 23rd May 2025

Stepchange

I have been with Stepchange for many years with what began as overwhelming debt problems now close to being paid off. I would have no hesitation in recommending Stepchange for debt management. Reviewed on: 23rd May 2025

Help me from sinking to surviving at a time that was...

Help me from sinking to surviving at a time that was crucial. Reviewed on: 23rd May 2025

StepChange"stepped" in and took charge

In total despair before StepChange"stepped" in and took charge and set up my debt plan,made it affordable so I could pay my debts and still manage to live Reviewed on: 23rd May 2025

Understanding customer service

Very understanding customer service as money problems are always embarrassing but I felt very comfortable talking to Stepchange. No judgement just practical help Reviewed on: 23rd May 2025

Stepchange are the best

Stepchange put my mind at rest, negotiated with all those that i owe so i could only pay what i can afford. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Business Debtline 4.33 from 28 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub