Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16794 reviews)

View other StepChange products

4.95

Based on 16,794 reviews, last reviewed 18th May 2026

99950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and first class service Very helpful and first class service Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16794)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Post bereavement finacial debt

I got myself in financial trouble when my husband died and StepChange were able to reassure me that I actually wasn’t in as much trouble as I thought, they were very sympathetic and understanding and have sorted out a payment plan that I can afford. I would definitely recommend them to anyone who finds themselves in a similar situation Reviewed on: 10th May 2024

I was on a Debt Management Plan for Many Years..

I was on a Debt Management Plan for some Years but they helped me by working out what i could Afford to pay Each Month and I Payed it Each Month and having regular Review's making sure I could afford my Commitment, StepChange Contacted my Debtors there were Three and gave them my statement of Earnings and what i had left over to pay between them and they accepted it, As i mentioned i had regular review's and Eventually i was Debt Free. Before i had contacted StepChange I contacted my Debtors and Offered what i could Afford They wouldn't accept it, As StepChange is a reputable Debt Management Organisation My Debtors accepted my Payment Plan and it was less than i Offered in the beginning, But Eventually i was Debt-Free and I Love it. It's Such a Relief, I am Really Thankful for the Help i Received From StepChange they made it so Easy and i would recommend them to any one that had Debt Problems. Reviewed on: 10th May 2024

Help me every time I have had a problem with compani.es

Help me every time I have had a problem with companies and take worry away from dealing with problems myself. SOME COMPANIES TRY AND BROW BEAT YOU INTO SENDING THEM MORE MONEY and I can pass problems onto StepChange and know they will sort this out for me. Reviewed on: 10th May 2024

Fantastic 5*

Absolutely been a god send, I have no more money worries as stepchange see to all my stress dealing with my debts, amazing honestly. Reviewed on: 10th May 2024

Paid off debt quicker than the schedule.

Paid off debt quicker than the schedule. Even received overpayment back promptly. Very thankful for helping during the difficult pandemic period. I have a newfound respect for this service which I am certain is changing lives positively. Using the online portal was simple and reassuring whilst watching the total amount owed whittle away Reviewed on: 10th May 2024

Reliable Company

I really do not know what we would have done without Stepchange when my cousin got into debt. You were always ready to provide support and give advice. Reviewed on: 10th May 2024

Staff are very helpful and kind.

Staff are very helpful and kind. Very Professional in their job. It helped me a lot especially in dealing with my problems in financial worries. Before I came to know stepchange I could hardly slept and I was so worried that I had accumulated this debt. I am very thankful that stepchange helped me managed to pay my debt. You will always in my heart for saving my life. May God bless you all . Reviewed on: 10th May 2024

I've got my life back

The people at Stepchange have been very understanding, sympathetic and non judgemental every time I have spoken to them. They have lifted a huge amount of stress off of my shoulders, and helped me get some control back. I can't thank them enough for giving me a light at the end of very long dark tunnel. Reviewed on: 10th May 2024

Exceeded expectations

Every aspect from the initial call offering excellent advice through to completing all subsequent steps we're provided Reviewed on: 10th May 2024

Very helpful

Very professional and helpful throughout and put my mind to rest Reviewed on: 10th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Intrum 1.36 from 4 reviews
Debt advice
from My Debt Plan 4.85 from 373 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub