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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

So worried about my debt !!!!!

I was really, really worried about the debt i was in , im so pleased that i was reccomend to step change, the help they gave me was sooo helpful Reviewed on: 1st May 2024

No worries, no pressure

Simply took all the pressure and worry away. Reviewed on: 1st May 2024

Great knowledgeable empathetic employees

Great knowledgeable empathetic employees Reviewed on: 1st May 2024

More going out then coming in!

I got to a point where i didnt know what to do or where to turn so i started to look up debt management companies on the internet, i came across StepChange and gave them a call. The process was easy and the team members i have come across have been very helpful. The only negative i have is there was no consideration to remortgage my house which i found after entering into the plan could have been an option for me to consolidate my debt and utilise equity i held in my property. Reviewed on: 1st May 2024

I came to StepChangevery distressed state.

I came to StepChangevery distressed state. I really didn't think there was anything I could do to improve the situation but they helped dramatically changed my whole mental state. I now feel that I am making really good progress with my finances and it's all thanks to them. Reviewed on: 1st May 2024

bad service cost me my DMP

I called to advise I lost my job and was unable to pay into my DMP "no bother it's fine" anyway they closed my DMP despite telling me it's fine. Reviewed on: 1st May 2024

Stepchange really helped me when I was at a low ebb...

Stepchange really helped me when I was at a low ebb in my life. Honestly, without their help and guidance, I don’t know how I would have survived. When I needed someone to listen, they were there for me, with compassion and absolutely non judgmental. Very professional - I love the service they provide. Thank you StepChange. I owe you everything. Reviewed on: 1st May 2024

Very helpful and non judgmental.

Very helpful and non judgmental. Brilliant support and advice. Highly recommended Reviewed on: 1st May 2024

Very caring, understanding approach to individuals.

Very caring, understanding approach to individuals. Took a lot of stress off and have given me my life back.never any problems with customer service or queries.thank you Reviewed on: 1st May 2024

Very understanding and no judgement,helped me enormo...

Very understanding and no judgement,helped me enormously to get my finances back on track Reviewed on: 1st May 2024

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