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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Saved my life and helped both practically and financ...

Saved my life and helped both practically and financially Reviewed on: 1st May 2024

I found the staff at stepchange to be helpful & symp...

I found the staff at stepchange to be helpful & sympathetic regarding my financial problems. Reviewed on: 1st May 2024

Step Change are fantastic

We were in a lot of debt for us, and step change helped us gain control and beat our debts. By the end of this year we will be debt free and we are excited. They have clear open communication and are always there to help. I recommend step change 100% Reviewed on: 1st May 2024

Saved my life...

Giving me my life back by listening, very knowledgeable service Reviewed on: 1st May 2024

StepChange has been my financial saviour

StepChange has helped me to take control of my debt and this in itself has helped me to manage my anxiety and deal with my mental health challenges. I will forever be grateful for what this charity has done for me. Reviewed on: 1st May 2024

A heavy burden lifted

Simply put - I would never have managed to get on top of my debt problem without the assistance StepChange have given me. I think I begun my debt management plan 4 years ago; at the time I could barely manage to make the minimum payments, but as I write this I am ~3 months from being entirely debt-free. Reviewed on: 1st May 2024

Excellent service

Stepchange have really helped me dig my way out of a debt that was spiralling out of control. Worked out how much I could afford to pay each month and dealt with all my creditors for me. It's taken a few years, but I now have 6 months and counting until I am debt free and I cannot wait! Reviewed on: 1st May 2024

Excellent, service.

Excellent, service. I would recommend to anyone struggling to manage their debts, just wish I had done it sooner. Reviewed on: 1st May 2024

A life saver

Very good advisors non judgemental & offer excellent advise Reviewed on: 1st May 2024

Straightforward process and the staff are fantastic

Straightforward process and the staff are fantastic Reviewed on: 1st May 2024

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