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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

stepchange made me feel relaxed and safe they stoppe...

stepchange made me feel relaxed and safe they stopped my anxiety Reviewed on: 23rd May 2025

Dealing with StepChange was a breath of fresh air.

Dealing with StepChange was a breath of fresh air. From my first call I had people who wanted to help me. Careing and considerate. Was the first time in a long time I felt I was not alone. Reviewed on: 23rd May 2025

I have found everyone I have spoken to most helpful...

I have found everyone I have spoken to most helpful and understanding. It was a great relief when I first contacted StepChange and got help in sorting out my finances. They have very good advice and help to plan what is best for you. Reviewed on: 23rd May 2025

Worry Less

Took all the stress and worry away after a time of stress and upset. So understanding and everything fully explained Reviewed on: 23rd May 2025

Game changer

I was in so much of a financial mess couldn’t see anyway out they changed everything for the best and made me debt free Reviewed on: 23rd May 2025

A Weight lifted.

Going to Stepchange was the best thing I ever did. I felt overwhelmed with worry, unable to see a way out of my financial nightmare - then I turned to Stepchange and it really, really was a weight off ! Thank you so much ! Reviewed on: 23rd May 2025

After my husband died I found myself in debt.

After my husband died I found myself in debt. Reviewed on: 23rd May 2025

I had buried my head in the sand!

I had buried my head in the sand, was losing sleep, scared, worried and anxious. I nervously made the call, then filled in the online finances document. The instant result of a plan was such a relief. I wish I'd done it sooner! The lady was lovely and it was so easy to sort. The 60 days breathing space was also a godsend. I had been avoiding answering calls for a while. The monthly payment is affordable...unlike what I was trying to pay, and I am forever grateful. Thank you x Reviewed on: 23rd May 2025

A fantastic help!

Staff are so friendly & helpful. Reviewed on: 23rd May 2025

Words can't describe how helpful this organisation is.

Words can't describe how helpful this organisation is. Reviewed on: 23rd May 2025

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