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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

75% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Always very helpful and happy to give the relevant a...

Always very helpful and happy to give the relevant advice and information Reviewed on: 7th June 2025

Don't wait to get in touch with them

very friendly, very helpful, during a difficult time and situation. Everyone who i have spoke with on phone is supportive and very knowledgeable. Easy to use website when logging in to your account. Reviewed on: 6th June 2025

It is a lifeline.

It is a lifeline. I really appreciate their service. They have been a huge help to me in sorting out my finances and have given me peace of mind. I really value their expertise and experience. Reviewed on: 6th June 2025

Absolute fantastic charity couldn't of helped me out...

Absolute fantastic charity couldn't of helped me out anymore always there for me when needed with professional advice Reviewed on: 6th June 2025

StepChange Debt Management have very friendly staff...

StepChange Debt Management have very friendly staff and are able to help you manage your debt. Their communication skills are excellent and take their time to explain all details to your understanding. They're highly recommended to anyone who wants to free themselves from debt Reviewed on: 6th June 2025

StepChange gave me back my life.

StepChange gave me back my life. I was behind with my debts during Covid period. I contacted them and helped out talking to my Creditors on my behalf and came out with a reasonable payment plan Reviewed on: 6th June 2025

Nothing but helpful, always theres to answer any que...

Nothing but helpful, always theres to answer any questions. Staff are always understanding of situations. When a creditor becomes more aggressive they advise you how to act to avoid any further stress. Reviewed on: 6th June 2025

Everyone I talked to has been very supportive and fr...

Everyone I talked to has been very supportive and friendly. I never felt judged, and there was a lot of compassion Reviewed on: 6th June 2025

They the best help me to have a better understanding...

They the best help me to have a better understanding of money Reviewed on: 6th June 2025

Help with my overspending and debts

I had accumulated unsecured debts over the course of several years because I hadn't made a budget, and was consistently spending more than I earned. Although I had not yet fallen into arrears, my monthly repayments on various debts were taking a larger and larger percent of my monthly income. I approached StepChange for help. The first thing they did was help me make a budget, which helped me see where I was overspending. Then they put together a debt management plan, and approached my creditors to arrange a payment plan. Now my monthly payments are (just about) manageable, I am living within my earnings, and I have a target date for when I will be debt free. Reviewed on: 6th June 2025

So easy to sort out and really helpful staff

So easy to sort out and really helpful staff Reviewed on: 6th June 2025

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