Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917350115768612317 (18642 reviews)

View other StepChange products

4.92

Based on 18,641 reviews, last reviewed 22nd Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18642)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

A real life saver

We had major debts and were really struggling to see a way we could cope. Having a debt management plan gave us affordable repayments and we are now 18 months away from being debt free with a decent credit rating. It has also taught us to reserve credit and loans for essential things only. We don’t have overdrafts and we are now able to get credit when we really need it. For example for a new car that we need for work. We are now much better at budgeting and only spending what we have. The annual reviews show your progress and encourage you to keep doing the right things. It was a real Lifesaver Reviewed on: 23rd May 2025

I have been treated with understanding and respect.

I have been treated with understanding and respect. Stepchange has helped me to sleep again at night. Big thank you to everone Reviewed on: 23rd May 2025

Calming people.

Calming people. Can now see progress being made Reviewed on: 23rd May 2025

THE VERY BEST.

OMG, peace of mind, and not have to worry about knocks on the door. Would recommen Stepchange to anyone with money trouble. And THANKYOU SO MUCH FOR HELPING US.THE Reviewed on: 23rd May 2025

Helping me to stand in my storm .

There are few more panic inducing situations than financial insecurity. It can have such a negative ripple effect , but Stepchange calmly and effectively provided me with a working solution. Not only that , they have stood by my side throughout. An amazing organisation. Reviewed on: 23rd May 2025

Stepchange saviours

They were patient and professional empathetic and respectful. Removing all my anxieties Reviewed on: 23rd May 2025

Easy to talk to and always helpful

Easy to talk to and always helpful Reviewed on: 23rd May 2025

Stepchange were a lifeline for me.

Stepchange were a lifeline for me. They talked me through everything and certainly eased my mind and convinced me that there was light at the end of the tunnel. They sorted my debt problems out and with regular monthly payments I am debt free. They negotiated with my creditors which stopped me getting threatening letters from creditors. If you have money problems these are definitely the people to go to. Reviewed on: 23rd May 2025

An amazing organisation.

An amazing organisation. They are brilliant at helping to sort out personal finances; all members of staff are friendly and empathetic. My experience with StepChange has been literally life changing. Reviewed on: 23rd May 2025

Very professional,very good service

Very professional,very good service Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt collection
from Ayom Debt Recovery 1.86 from 87 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub