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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

You made me believe again

You gave me the luxury of sleeping at night.Any problem I had there was always someone there with the answer. Reviewed on: 23rd May 2025

Non Judgmental

Very friendly nonjudgmental Help you understand your options and make sure repayments are affordable with regular reviews to make sure you can manage the repayments Reviewed on: 23rd May 2025

A great company who go out of their way to help and...

A great company who go out of their way to help and ease one’s mind Reviewed on: 23rd May 2025

I was stressed getting into debt , overwhelmed by th...

I was stressed getting into debt , overwhelmed by the constant pressure of paying things off,A conversation a suggested solution and a way out keeping the debtors at arms length learning how to manage my finances In manageable payments getting back to having a life. Reviewed on: 23rd May 2025

Concerned about my financial situation...

I was concerned about my financial situation, but after talking to an advisor and going through my budget a solution was found. These people are so helpful and understanding, NOT judgemental, would recommend to anyone. Reviewed on: 23rd May 2025

stepchange made me feel relaxed and safe they stoppe...

stepchange made me feel relaxed and safe they stopped my anxiety Reviewed on: 23rd May 2025

Dealing with StepChange was a breath of fresh air.

Dealing with StepChange was a breath of fresh air. From my first call I had people who wanted to help me. Careing and considerate. Was the first time in a long time I felt I was not alone. Reviewed on: 23rd May 2025

I have found everyone I have spoken to most helpful...

I have found everyone I have spoken to most helpful and understanding. It was a great relief when I first contacted StepChange and got help in sorting out my finances. They have very good advice and help to plan what is best for you. Reviewed on: 23rd May 2025

Worry Less

Took all the stress and worry away after a time of stress and upset. So understanding and everything fully explained Reviewed on: 23rd May 2025

Game changer

I was in so much of a financial mess couldn’t see anyway out they changed everything for the best and made me debt free Reviewed on: 23rd May 2025

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