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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16799 reviews)

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4.95

Based on 16,799 reviews, last reviewed 18th May 2026

100200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I recently joined Step Debt Change, and they have he... I recently joined Step Debt Change, and they have helped me a lot in managing my debts. The team is very supportive, professional, and understanding. ... Read more Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16799)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent at all times.

Friendly and caring agents. Good listening skills and tailor their product to suit your circumstances. They have helped me on many occasions and always lift a huge weight off my shoulders. Reviewed on: 8th May 2024

Non judgemental, very informative and helpful.

Non judgemental, very informative and helpful. They gave me a solution to help management my credit card debts so I can sleep at night without worry of losing my posesions, property etc. Thank you! Reviewed on: 8th May 2024

I was in debts of around 27000 stepchange has worked...

I was in debts of around 27000 stepchange has worked with me to set up a manageable budget and contacted each debtor and sorted out a manageable payment plan with them. I was using GW Financial previously but found out they were charging me a extra 4000 on top of my debts, stepchange is free so saved me money as well. Now I'm in about 14000 with one company paid off and 9 to go but I can finally see the light at the end if the tunnel using stepchange, they are friendly, professional and put my mind at ease, I could not have done it without them and being suicidal over it. They helped me more than anything.Thank you so much stepchange for turning my life around. Reviewed on: 8th May 2024

Have helped me get on top of my debt with a clear en...

Have helped me get on top of my debt with a clear end goal outlined Reviewed on: 8th May 2024

I had struggled for years with debt and one day I ju...

I had struggled for years with debt and one day I just couldn't cope anymore. I was told to contact Stepchange and I immediately felt that I was rescued and had a team of people devoted to helping me. My biggest mistake was not contacting them earlier. They are angels. Don't hesitate to get in touch with them. Reviewed on: 8th May 2024

kind sympathetic and clear.

kind sympathetic and clear. everyone is so helpful and give you honest advice Reviewed on: 8th May 2024

I struggled before I contacted Stepchange.

I struggled before I contacted Stepchange. . Now I am a few months off being debt free. I paid an affordable amount by direct debit to Stepchange every month and they did the rest. Reviewed on: 8th May 2024

I was left in a situation beyond my control by an ex...

I was left in a situation beyond my control by an ex partner from the first contact Stepchange left me feeling reassured. The process was hassle free and left me feeling less anxious knowing that Stepchange were there to help. Absolutely fantastic Reviewed on: 8th May 2024

Professional advice

Delightfully good service. They helped find a solution where the situation seemed hopeless Reviewed on: 7th May 2024

Amazing and helpful to people with disabilities and...

Amazing and helpful to people with disabilities and profession and friendly Reviewed on: 7th May 2024

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