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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

THE VERY BEST.

OMG, peace of mind, and not have to worry about knocks on the door. Would recommen Stepchange to anyone with money trouble. And THANKYOU SO MUCH FOR HELPING US.THE Reviewed on: 23rd May 2025

Helping me to stand in my storm .

There are few more panic inducing situations than financial insecurity. It can have such a negative ripple effect , but Stepchange calmly and effectively provided me with a working solution. Not only that , they have stood by my side throughout. An amazing organisation. Reviewed on: 23rd May 2025

Stepchange saviours

They were patient and professional empathetic and respectful. Removing all my anxieties Reviewed on: 23rd May 2025

Easy to talk to and always helpful

Easy to talk to and always helpful Reviewed on: 23rd May 2025

Stepchange were a lifeline for me.

Stepchange were a lifeline for me. They talked me through everything and certainly eased my mind and convinced me that there was light at the end of the tunnel. They sorted my debt problems out and with regular monthly payments I am debt free. They negotiated with my creditors which stopped me getting threatening letters from creditors. If you have money problems these are definitely the people to go to. Reviewed on: 23rd May 2025

An amazing organisation.

An amazing organisation. They are brilliant at helping to sort out personal finances; all members of staff are friendly and empathetic. My experience with StepChange has been literally life changing. Reviewed on: 23rd May 2025

Very professional,very good service

Very professional,very good service Reviewed on: 23rd May 2025

Very helpful and freindly team, I am making progress...

Very helpful and freindly team, I am making progress in settling my debts and also incharge of my money. Reviewed on: 23rd May 2025

Step change review .

Always helpful, sympathetic and knowledgeable. We went through my annual review very easily and never any judgement. Many thanks. Reviewed on: 23rd May 2025

Stepchange really are a godsend!...

Stepchange really are a godsend & gave me realistic & constructive help when I got into a hole due to a bereavement and being landed with double rent after a flatmate moved out suddenly & my credit provider was unhelpful,counter productive & toxic ,I really would’ve been lost without Stepchange’s help and advice and finally got to be able to sleep at night. Reviewed on: 23rd May 2025

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