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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Stepchange saviours

They were patient and professional empathetic and respectful. Removing all my anxieties Reviewed on: 23rd May 2025

Easy to talk to and always helpful

Easy to talk to and always helpful Reviewed on: 23rd May 2025

Stepchange were a lifeline for me.

Stepchange were a lifeline for me. They talked me through everything and certainly eased my mind and convinced me that there was light at the end of the tunnel. They sorted my debt problems out and with regular monthly payments I am debt free. They negotiated with my creditors which stopped me getting threatening letters from creditors. If you have money problems these are definitely the people to go to. Reviewed on: 23rd May 2025

An amazing organisation.

An amazing organisation. They are brilliant at helping to sort out personal finances; all members of staff are friendly and empathetic. My experience with StepChange has been literally life changing. Reviewed on: 23rd May 2025

Very professional,very good service

Very professional,very good service Reviewed on: 23rd May 2025

Very helpful and freindly team, I am making progress...

Very helpful and freindly team, I am making progress in settling my debts and also incharge of my money. Reviewed on: 23rd May 2025

Step change review .

Always helpful, sympathetic and knowledgeable. We went through my annual review very easily and never any judgement. Many thanks. Reviewed on: 23rd May 2025

Stepchange really are a godsend!...

Stepchange really are a godsend & gave me realistic & constructive help when I got into a hole due to a bereavement and being landed with double rent after a flatmate moved out suddenly & my credit provider was unhelpful,counter productive & toxic ,I really would’ve been lost without Stepchange’s help and advice and finally got to be able to sleep at night. Reviewed on: 23rd May 2025

Very helpful and knowledgeable took all the stress o...

Very helpful and knowledgeable took all the stress off me Reviewed on: 23rd May 2025

Incredible organisation

I got into credit card and payday loans after my mother died. Step Change got me out of a deep dark whole. Thank you! You have to toe the line once you're on the plan, believe me. It's not a finger-clicking magic overnight solution, but my goodness me, I could not have become debt-free without them. Reviewed on: 23rd May 2025

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