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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

A Weight lifted.

Going to Stepchange was the best thing I ever did. I felt overwhelmed with worry, unable to see a way out of my financial nightmare - then I turned to Stepchange and it really, really was a weight off ! Thank you so much ! Reviewed on: 23rd May 2025

After my husband died I found myself in debt.

After my husband died I found myself in debt. Reviewed on: 23rd May 2025

I had buried my head in the sand!

I had buried my head in the sand, was losing sleep, scared, worried and anxious. I nervously made the call, then filled in the online finances document. The instant result of a plan was such a relief. I wish I'd done it sooner! The lady was lovely and it was so easy to sort. The 60 days breathing space was also a godsend. I had been avoiding answering calls for a while. The monthly payment is affordable...unlike what I was trying to pay, and I am forever grateful. Thank you x Reviewed on: 23rd May 2025

A fantastic help!

Staff are so friendly & helpful. Reviewed on: 23rd May 2025

Words can't describe how helpful this organisation is.

Words can't describe how helpful this organisation is. Reviewed on: 23rd May 2025

Have been in DMP for many years and it has helped me...

Have been in DMP for many years and it has helped me steady the ship and within a couple of months off being debt free Reviewed on: 23rd May 2025

I was in debt and couldn’t find a way to cope.

I was in debt and couldn’t find a way to cope. Stepchange really helped, by helping to manage my debts, and contacting companies on my behalf. I am in a much better place financially now. They have been fantastic. Thank you. Reviewed on: 23rd May 2025

Lifesaver.

Over many years, first as CCCS, then as Stepchange, the organisation has supported me in dealing with what seemed an insupportable debt burden acquired during an undiagnosed mental illness. Although the telephone waiting can seem a little onerous, it is always worth it for the supportive advice and, most of all, taking on all contact with my creditors. I might never have recovered, and creditors might never have been paid, if it was not for the support from Stepchange. Reviewed on: 23rd May 2025

Peace at last

I had been I'll and this debt was really affecting my mentality. It was hanging over me for a few years but within a month or so Stepchange eased the burden massively. Reviewed on: 23rd May 2025

Highly recommend!

After both my partner and I being made redundant, finances quickly spiralled downward. After struggling to manage and the situation reaching an overwhelming crisis point, I contacted Step Change. The relief following my call was immense! I felt heard, understood and supported. The help was so practical and it was immediate. That phone call was long, but they went through all my finances with me thoroughly and a payment plan was set up. I had complete control, they just guided and advised. We agreed on an affordable monthly repayment. The intimidating letters stopped, interest was frozen in most cases and we felt like we had regained control. The plan is reviewed regularly and can be changed to suit any shifting circumstances. It got us out lives back and I can’t recommend them highly enough. Reviewed on: 23rd May 2025

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