Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

View other StepChange products

4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Overwhelming debt and harassment from the credit car...

Overwhelming debt and harassment from the credit card companies. Used other credit cards to pay the extortionate monthly fees most of which was interest. Quite simply bled us dry. When we had nowhere else to go step change negotiations put us on an affordable scheme and gave us our piece of mind back Reviewed on: 23rd May 2025

I was in a mess.

I was in a mess. 9 creditors screaming for money, I lost track of what was owed to who and what has been said. Stepchange contacted them all for me and as long as i can keep up with the one single payment i will not have to speak to the creditors again. Lovely. Reviewed on: 23rd May 2025

Help and make life back again and give hope keep it...

Help and make life back again and give hope keep it up you are doing excellent. Reviewed on: 23rd May 2025

From the initial call to seek help and right through...

From the initial call to seek help and right through to helping put in place a DMP and indeed afterwards the support has been fantastic, lifts such a weight, the whole process whilst daunting a first was a lot easier than expected. Reviewed on: 23rd May 2025

Best thing we ever did

Felt like a weight had been lifted! Reviewed on: 23rd May 2025

Great service

They were very helpful and made it easy to get started with my debt Reviewed on: 23rd May 2025

Stepchange is a must

Was left in a lot of debt after a divorce. Stepchange were so understanding and helpful. Nothing was too much trouble and I was always kept uodated Reviewed on: 23rd May 2025

Saviours of the people

They are great, absolutely helpful without judging. When life got really tough, they were there to help me get through Reviewed on: 23rd May 2025

Step into Stepchange

I had dealings with Stepchange for a number of years. I've only had pleasant dealings with them. I don't know how I would cope otherwise. The whole process of working with them was painless. I would recommend them to anyone suffering from financial woes. Reviewed on: 23rd May 2025

Caring and understanding.

Caring and understanding. They are genuinely on your side, which is just what you need when financially, you are at your lowest ebb. Wonderful people, a wonderful company. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.18 from 6 reviews
Debt collection
from Ayom Debt Recovery 1.86 from 87 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub