Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

View other StepChange products

4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Very helpful solved a lot of problems for me

Very helpful solved a lot of problems for me Reviewed on: 23rd May 2025

No comment

It was great from breathing period to the DMP saff were very professional. Reviewed on: 23rd May 2025

Debt angels

Very helpful. Made a good plan to overcome my debt.. always on call for advise or sorting out problems. Reviewed on: 23rd May 2025

Very good experience.

Very good experience. Very helpful staff who offer meaningful advice Reviewed on: 23rd May 2025

Unmanageable debt

Step Change made my unmanageable debt manageable Reviewed on: 23rd May 2025

Great service helped loads .

Great service helped loads . Taken my debts so I had more breathing space Reviewed on: 23rd May 2025

Stepchange have been invaluable to me.

Stepchange have been invaluable to me. My finances were a mess, with repayments that were suffocating me and that I couldn't keep track of. With the help of all the helpful staff at stepchange, I have been able to condense all of my debts into one payment that comes out on payday- meaning I have much better control of my money and the constant anxiety in the pit of my stomach about finances has all bit disappeared! I cannot thank stepchange enough!!! Reviewed on: 23rd May 2025

Very helpful and understanding, the staff ever made...

Very helpful and understanding, the staff ever made judgement Reviewed on: 23rd May 2025

Their approach is sensitive, non judgemental, inform...

Their approach is sensitive, non judgemental, informative and supported me to find the best way to manage my debt during a very difficult time. I can’t thank them enough. Reviewed on: 23rd May 2025

Kind, understanding and non judgemental.

Kind, understanding and non judgemental. At a really stressful time, they were helpful and reassuring. An excellent overall Experience Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Darcey Quigley & Co 3.56 from 3 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews
Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub