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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Allowed me to see the wood for the trees

StepChange allowed me to see the wood for the trees with the mess I had gotten myself into. They dealt with my creditors and took away the worry. Reviewed on: 23rd May 2025

Helpful in calming

Always a good response to questions. Allowed us to go from drowning, to being able to be more relaxed and confident we can meet current and future challenges Reviewed on: 23rd May 2025

Lifesavers

I went from nearly drowning in debt after my divorce, I reached out to Stepchange and they completely turned my life around. I can't thank them enough. Reviewed on: 23rd May 2025

I was very worried about my debt and thought i had n...

I was very worried about my debt and thought i had no way out. Stepchange changed all that for me. Reviewed on: 23rd May 2025

Friendly, knowledgeable and non judgemental.

Friendly, knowledgeable and non judgemental. Reviewed on: 23rd May 2025

Absolutely brilliant I no longer stress about making...

Absolutely brilliant I no longer stress about making payments Reviewed on: 23rd May 2025

You have been a life change for me o can still manag...

You have been a life change for me o can still manage life now it's controlled and I am supported Reviewed on: 23rd May 2025

Very helpful from the start.

Very helpful from the start. Explained everything Great customer service Reviewed on: 23rd May 2025

Very helpful solved a lot of problems for me

Very helpful solved a lot of problems for me Reviewed on: 23rd May 2025

No comment

It was great from breathing period to the DMP saff were very professional. Reviewed on: 23rd May 2025

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