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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15105 reviews)

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4.95

Based on 15,105 reviews, last reviewed 6th May 2026

12533% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Not debt free yet but hopeful Whilst I’m not out of debt yet I feel I have guidance and a plan Reviewed on: 6th May 2026

Latest lowest rating:

1

DONT USE - TAKEN TO OMBUDSMAN They never helped me or even bothered to help and i was left in a bad situation Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15105)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Absolutely brilliant organised very professional

Excellent service and support very kind and understanding staff Reviewed on: 1st May 2024

Great service

Very helpful when I faced a difficult situation Reviewed on: 1st May 2024

Amazing team of people

Surprised how easy and understanding the team were to deal with. Put me at ease about my situation, very reassuring that things would be ok. Reviewed on: 1st May 2024

Compassionate solutions for a desperate situation

Compassionate with infinite patience. So helpful in explaining all the options available and helping to find me the best solution for my purposes. They put my mind at ease. and made me feel that the situation did not have to be as desperate as I though. Reviewed on: 1st May 2024

I turned to strepchange charity when I desperately n...

I turned to strepchange charity when I desperately needed help to sort my finances out, they were kind, supportive and understanding. Brilliant advisors, kind, patient and caring, just what you need when help is wanted. Reviewed on: 1st May 2024

I don't exactly recall the name, Imogen maybe.

I don't exactly recall the name, Imogen maybe. She's such a fabulous customer service. Answers queries in a very calm and reassuring manner Reviewed on: 1st May 2024

Was desperate before I spoke to stepchange.

Was desperate before I spoke to stepchange. They chated with me helped me to sort ot my bills and spoke to my credit card companies for me. Reviewed on: 1st May 2024

Call them NOW do not ignore the problem

If I had not contacted Step Change I am pretty sure I would not be here today. The stress and anxiety just grinds you down, but with the help I got from Step Change in sorting out my debts into a realist repayment over a longer time that everyone was happy with was brilliant. Its not easy but finally I can see the light at the end of the tunnel. Do not leave it as long as I did before calling them for help. DO NOT get conned by other so called Dept management solutions that charge for the service. Step Change DO NOT CHARGE FOR THE SERVICE Reviewed on: 1st May 2024

Been with Stepchange a few years and we can see our...

Been with Stepchange a few years and we can see our debts slowly falling Reviewed on: 1st May 2024

They have been extremely helpful in helping me and m...

They have been extremely helpful in helping me and managing my situation Reviewed on: 1st May 2024

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