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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

I can’t praise StepChange more than enough

I can’t praise StepChange more than enough, they are the light that shines in the darkness. Honestly couldn’t think what I would’ve done without them. Highly recommended! Reviewed on: 23rd May 2025

Exceptionally professional service

From first telephone call, to first monthly repayment, excellent communication all round. Never felt judged and each team member I've spoken with, have been very reassuring and kind. Reviewed on: 23rd May 2025

Great service

Step Change has helped a lot it is hard but so work when I know will debt free soon Reviewed on: 23rd May 2025

Very helpful with every step of the way.

Very helpful with every step of the way..from start to finish. Explained procedure very well Reviewed on: 23rd May 2025

GOOD DEALING WITH THEM.

IF I START BY SAYING I COULDNT HAVE DEALT WITH THE DEBT WITHOUT STEPCHANGES HELP. THEY HELPED WITH BUDGETING ECT. AGENTS WERE HELPFUL & KNOWLEDGEABLE. OVERAL A GOOD EXPERIENCE. HOPEFULLY I WONT NEED THIR HELP AGAIN. Reviewed on: 23rd May 2025

Helped me get back on track.

Helped me get back on track. Don't know what I would have done without them. Reviewed on: 23rd May 2025

Stepchange debt management

Since I have signed with stepchange my debt is going down and I am not worried now it’s being dealt with at an amount I can afford. Reviewed on: 23rd May 2025

A very fair and understanding group of people.

A very fair and understanding group of people. Reviewed on: 23rd May 2025

After I had an operation to remove a cancer tumour I...

After I had an operation to remove a cancer tumour I had to take time off work and was only getting statutory sick pay and could afford to pay my debts, I telephoned Step Change and got the help I needed, so I could carry on with my chemotherapy after the operation, so I didn’t have to worry or stress about my debts. Reviewed on: 23rd May 2025

Step change helped me to overcome my financial stres...

Step change helped me to overcome my financial stress, and I'm now paying a manageable amount instead of being in the Red each month, absolutely fantastic comoany Reviewed on: 23rd May 2025

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