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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Excellent support

As a new mum who was in loads of debt step change have been amazing in helping me consolidate all of my debts into one which has led to me being less stressed each month after making one set payment split between all creditors. Reviewed on: 23rd May 2025

When i first contacted you.

When i first contacted you. I was so depressed and stressed. I was put at ease spoke to staff who seemed to understand my dilemma . They guided me through step by step and i was debt free in two to three years. Reviewed on: 23rd May 2025

always helpful and very polite.

always helpful and very polite. staff takes time to go through your budget and don’t rush you in taking any decisions.Thank you Reviewed on: 23rd May 2025

StepChange the best decsion you will ever make

Things got heavy, covid left me in a pickle salary no longer met my outgoings. sleepless nights worrying about meeting the payments the following month after month. The worry and the shame…A few of the lenders recommended i give Step Change a call., at the start I thought NO, I can do this….but is so difficult. Like swimming in custard. My back was against the wall. I had no other option left. 3 years into our plan an I am so glad I made that call. I have to say that it has not been easy a lot of sacrifices had to be made, and we continue to do so. But these have trained us to be smarter, budget much better. As its sits we stand to be debt free (bar mortgage and a wee car) in May 2026. Looking back now and looking ahead makes me quite emotional. Stepchange are a game changer. Don’t wait a minute longer to make the call. The staff are so understanding and helpful. This will be the best decison you have ever made. Reviewed on: 23rd May 2025

This charity is a life saver....

This charity is a life saver, being able to consolidate debt to an affordable amount with the help and support from Stepchange has been amazing and it doesn't take much time at all to get set up. Reviewed on: 23rd May 2025

Great debt solution company

I was at an all low after having a brain haemorrhage, couldn't work, was embarrassed about my situation and was recommended by my creditors to get in touch with stepchange and they saved my circumstances and now I breathe, the stress has been removed and my debt is going down. Great company, compassionate staff and easy to deal with once you take the step and call them. Reviewed on: 23rd May 2025

They help alot by assisting people to repay their de...

They help alot by assisting people to repay their debts Reviewed on: 23rd May 2025

Helpful, kind and understanding

Everyone I have spoken to has been helpful, understanding and willing to listen and help to reassure me. Reviewed on: 23rd May 2025

Very helpful.

Very helpful. Non judgemental. Feel at ease talking to them. Reviewed on: 23rd May 2025

Step Change - Life Changers

From beginning to end Step Change treated me with respect, kindness and help. It took me 2 years plus to become debt free but is a wonderful feeling, I feel free! Reviewed on: 23rd May 2025

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