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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Great experience

Definitely would recommend very helpful llllllllllll Reviewed on: 23rd May 2025

Non judgmental advice and very efficient help.

Non judgmental advice and very efficient help. Always been treated with respect. Help is always on hand when I’ve needed it. Reviewed on: 23rd May 2025

Linnyjo?

Was so worried about debts and high interest payments Step Change were a life line helped me sort all my finances and made my money worries disappear with one monthly payment I can afford fantastic company. Please don’t hesitate to use them just that one phone call can really change your life around. Thank you again Step Change Reviewed on: 23rd May 2025

StepChange made the process so simple when it was a...

StepChange made the process so simple when it was a very stressful time. They were very supportive and understanding. Reviewed on: 23rd May 2025

Excellent from start to finish

Excellent from start to finish, no hassle nothing was to much and really helped me so much. Reviewed on: 23rd May 2025

Very grateful

You helped me so much after the passing of my husband, very grateful Reviewed on: 23rd May 2025

Incredible service providing real relief when you mo...

Incredible service providing real relief when you most needed. Great customer service too. Almost unbelivable for a free service ;) Reviewed on: 23rd May 2025

I am relieved to have my outstanding accounts all in...

I am relieved to have my outstanding accounts all in one place. . Reviewed on: 23rd May 2025

Life savers

Circumstances led to me being in debt, I contacted step change and never looked back, they are very helpful and understanding literally life changes Reviewed on: 23rd May 2025

Always helpful customer service.

Always helpful customer service. I was able to set up a payment plan that I can afford Reviewed on: 23rd May 2025

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