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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Debts consolidated but DMP isn’t much less

Working with StepChange has been pretty good. Updating my monthly outgoing and change of debt information is a breeze. The only negative is around having a Debt Management Plan. The DMP hasn’t really left me any better off each month. At most I roughly pay £100-£200 less than I was paying and my disposable income feels so small that I can’t go on holidays and can barely save any money towards my emergency fund as all of it is going towards my debts, groceries and car upkeep. I wish companies like this also provided preparation advice for managing other outgoings whilst on a DMP. I think Christian’s against poverty provide such a service. Reviewed on: 23rd May 2025

Excellent & Professional,

Stepchange is one of excellent company in UK and top on that all the staff worked at there very professional customer service. That's only reason I will recommend 100% percentage. Reviewed on: 23rd May 2025

Thank you.

Thank you. Appreciate your help. Reviewed on: 23rd May 2025

Supportive, non-judgemental

The telephone advisor was so very patient and understanding, I struggle on line, the telephone support I received was superb, non-judgemental and gave me encouragement to move forward with a realistic plan. Reviewed on: 23rd May 2025

Take that first step for peace of mind

I was at my wits end wondering how I was going to manage my debts when a change in circumstances left me with a lot less money coming in .Step change offered me support and reassurance setting up affordable monthly payments dealing with everything and contacting all my creditors. Reviewed on: 23rd May 2025

Great experience

Definitely would recommend very helpful llllllllllll Reviewed on: 23rd May 2025

Non judgmental advice and very efficient help.

Non judgmental advice and very efficient help. Always been treated with respect. Help is always on hand when I’ve needed it. Reviewed on: 23rd May 2025

Linnyjo?

Was so worried about debts and high interest payments Step Change were a life line helped me sort all my finances and made my money worries disappear with one monthly payment I can afford fantastic company. Please don’t hesitate to use them just that one phone call can really change your life around. Thank you again Step Change Reviewed on: 23rd May 2025

StepChange made the process so simple when it was a...

StepChange made the process so simple when it was a very stressful time. They were very supportive and understanding. Reviewed on: 23rd May 2025

Excellent from start to finish

Excellent from start to finish, no hassle nothing was to much and really helped me so much. Reviewed on: 23rd May 2025

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