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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Stepchange have really helped me when I was in a fin...

Stepchange have really helped me when I was in a financial hole and didn't know where to turn. They've been so komd and helpful and taken away the worry I had over repayments and now I pay what I can afford without harassment from debt recovery companies. I'm thankful they are there for me. Reviewed on: 1st May 2024

Stepchange Heros

I cant say enough postive things about Stepchange. I was so nervous when I rang because I was in a mess and I had never defaulted on anything before. I also felt ashamed that things had become so bad. They really put me at ease and were very understanding and dicussed it with me without judgement. They helped me find the best option for me. In my eyes they are heros!. I am nearly at the end of my DMP and they have supported me every step of the way. If you are struggling to sleep at night due to debts make the call you wont regret it and you'll wonder why it took you so long. Reviewed on: 1st May 2024

Peace of mind!!

From helping to calculate a liveable budget, to peace of mind from not being chased by creditors, StepChange have been fantastic. Their customer service is extremely good and the counsellors make time to understand not only the initial debt issues, but also life changes further down the line Reviewed on: 1st May 2024

StepChange have been my lifeline in times when I tru...

StepChange have been my lifeline in times when I truly felt like giving up... Helpful, kind and understanding people. Thank you StepChange with all my heart... Reviewed on: 1st May 2024

I was so worried about my debt before speaking to st...

I was so worried about my debt before speaking to step change & once I spoke to someone it was a weight lifted. Absolutely amazing service, I would recommend that anyone struggling to pay debt pickup the phone & speak to a advisor. Reviewed on: 1st May 2024

I was in a desperate situation, and StepChange saved...

I was in a desperate situation, and StepChange saved my life. The process of setting it up was really easy and they did all the hard work for me. I’ve been paying my debt back at a rate that was completely affordable, and that simple thing alone made my life liveable again. Reviewed on: 1st May 2024

Good customer service

Phoned step change spoke to a friendly understanding adviser who helped me to fill in application for a DMP she was excellent and knew exactly what i needed to apply for Reviewed on: 1st May 2024

The is excellent , only down fall is getting throug...

The is excellent , only down fall is getting through in the first place. Reviewed on: 1st May 2024

Step Change helped me a lot to sort out all my debt...

Step Change helped me a lot to sort out all my debt problems and are very helpful Reviewed on: 1st May 2024

Always helpful any problems they always sorted for me.

Always helpful any problems they always sorted for me. Reviewed on: 1st May 2024

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