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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

They gave me all the help i needed.

They gave me all the help i needed. Excellent Reviewed on: 23rd May 2025

Made a very bad situation in my life much easier to...

Made a very bad situation in my life much easier to deal with Reviewed on: 23rd May 2025

StepChange are brilliant, so helpful , I would highl...

StepChange are brilliant, so helpful , I would highly recommend anyone who is struggling financially with debts to get in touch with StepChange Reviewed on: 23rd May 2025

StepChange -amazing service

StepChange was very helpful, helped with the stresses of bills and very supportive in dealing with my finances. Would definitely recommend to friends and family if struggling with bills. Reviewed on: 23rd May 2025

StepChange woks for us

Step change really helped us get on top of our bills and loans, we’re now looking forward to being debt free Reviewed on: 23rd May 2025

Always helpful & understanding.

Always helpful & understanding. Never belittling Great advice. A problem shared is half way! Thank you so much Reviewed on: 23rd May 2025

They are very efficient and helpful

They are very efficient and helpful Reviewed on: 23rd May 2025

These people are absolutely fantastic at sorting out...

These people are absolutely fantastic at sorting out your debt problems.From preparing your budget,to sorting out any letters you receive from your creditors.I can highly recommend this charity debt management company.You don’t even have to speak to anyone,if you feel ashamed or embarrassed about your debt situation.No fees whatsoever.The best debt management company in without a doubt.Thank you for your amazing service. Reviewed on: 23rd May 2025

In despair until we contacted step change !!.

We were elderly & in despair tbh . Step change changed our lives for the better . Highly recommended from every area used Reviewed on: 23rd May 2025

Great advisor.

Great advisor. Friendly and very helpful. Reviewed on: 23rd May 2025

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