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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Great company- don’t look down on you or criticise j...

Great company- don’t look down on you or criticise just give you loads of practical advice Reviewed on: 23rd May 2025

It was smooth helpful and considerate

It was smooth helpful and considerate Reviewed on: 23rd May 2025

I couldn't have done it without Stepchange.

Stepchange has been there for throughout what I thought was an impossible situation. I cannot recommend them highly enough. They have been helpful and supportive in every way. Im now on top of my situation and getting closer to a debt free future. I could not have done it without Stepchange. Thank you. Reviewed on: 23rd May 2025

Excellent service

We have been able to manage with all our bills and have help with being able to pay off our debts. They are always ready to help and give advice. Not sure what would have happened without having Stepchange Reviewed on: 23rd May 2025

Debt worries

I was really overwhelmed by the number of payments and how much they were to manage each month. I took out small loans to cover payments and it all escalated but my DMP did stop that. I feel so much better overall. However I was not aware that my creditors can log missed payments every month so I have accrued 11 defaults and 8 missed payments in 18months which does not look good on my report. I would never have had the money for a settlement so its the best it could be Reviewed on: 23rd May 2025

Helpful advice

Very professional Extremely helpful Gave good advice without judgement I would highly recommend Stepchange to anybody with money worries They completely put your mind at rest Reviewed on: 23rd May 2025

Informative, quick and friendly service, who make yo...

Informative, quick and friendly service, who make you feel at ease during a difficult time. Would recommend to others and no regrets about speaking to Stepchange. Reviewed on: 23rd May 2025

They gave me all the help i needed.

They gave me all the help i needed. Excellent Reviewed on: 23rd May 2025

Made a very bad situation in my life much easier to...

Made a very bad situation in my life much easier to deal with Reviewed on: 23rd May 2025

StepChange are brilliant, so helpful , I would highl...

StepChange are brilliant, so helpful , I would highly recommend anyone who is struggling financially with debts to get in touch with StepChange Reviewed on: 23rd May 2025

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