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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16808 reviews)

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4.95

Based on 16,808 reviews, last reviewed 18th May 2026

100650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

My experience has being great and helpful My experience has being great and helpful Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16808)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They helped me deal with the debts I had and made it...

They helped me deal with the debts I had and made it easier for me to pay off my debts at a doable rate Reviewed on: 4th May 2024

An absolute relief having contacted Step Change.

An absolute relief having contacted Step Change. I cannot fault their service it's absolutely brilliant, and very straightforward. Reviewed on: 4th May 2024

I only have good things to say about step change th...

I only have good things to say about step change they are all really friendly and easy to talk to. They very knowledgeable about what can and can not be done and I would highly recommend them to anyone having money problems. Reviewed on: 4th May 2024

Debt Free Service

Excellent friendly customer service, providing easy to understand information, great advice ,excellent all round experience would highly recommend Stepchange Reviewed on: 4th May 2024

After being made redundant and having health issues...

After being made redundant and having health issues unable to find another job I didn’t know what I was going to do to pay my credit cards loans et cetera off got advised to speak to Stepchange and they were brilliant. The debts don’t go away but you feel in control and you can get on with your life just keep paying one payment a month, Ring them now!!!!! Reviewed on: 4th May 2024

They've taken the stress away from me

They've taken the stress away from me Reviewed on: 4th May 2024

step change was very easy to apply to , it is straig...

step change was very easy to apply to , it is straight forward to apply for assistance with overwhelming financial worries , quick replies to any questions . Reviewed on: 4th May 2024

Help from Stepchange

Had help from Step Change to help me with my finances which I was struggling with and they were excellent Reviewed on: 4th May 2024

The flexibility of Step Change.

Step Change have been really helpful in setting up an affordable plan to pay off debts. When I needed some dental treatment recently, it was very straightforward to reduce payments, for 3months, to cover that expense. When our energy bill went up it was easy to permanently reduce monthly payments. This gives peace of mind which is invaluable. Reviewed on: 4th May 2024

Thanks to StepChange.

Thanks to StepChange I went from drowning in debt to being in control and repaying what I owed to my creditors at an easy to manage repayment plan. Reviewed on: 4th May 2024

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