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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

From the very beginning I was put at ease about my s...

From the very beginning I was put at ease about my situation. Absolutely fantastic Reviewed on: 23rd May 2025

It was such a relief to speak with stepchange.

It was such a relief to speak with stepchange. They helped me to see a way out of my money problems. They made the process simple and have continued to be there when I have needed any help. Reviewed on: 23rd May 2025

I had debts of over £12,000.

I had debts of over £12,000.I couldn't sleep at night ,felt low I was worrying I made myself ill.The hardest thing to do to get help is to pick up the phone. Step change were recommended by a friend, such an easy process, and the staff are excellent everything is explained.Once everything is sorted you can breathe a lot better. 10 out of 10 step change and for the customer service. Reviewed on: 23rd May 2025

It’s helped me a lot to get on top of.debts

It’s helped me a lot to get on top of debts . Best thing I did . I was drowning in repayments. Reviewed on: 23rd May 2025

StepChange CAN help you move forward

I really cannot overstate how i would encourage anyone going through debt worries or anxiety to get in touch with StepChange. They can and will help you find a way forward at a pace and with a plan suited to your individual situation. Reviewed on: 23rd May 2025

Step change help to keep my sanity in place with deb...

Step change help to keep my sanity in place with debt owning Reviewed on: 23rd May 2025

Got my finances back on track

Made me get my debts back in control and helped me to start spending wisely to avoid future debt. Staff are friendly, understanding and helpful. They dealt with my situation with understanding and support. Reviewed on: 23rd May 2025

Without stepchange, I’d dread to think where I would...

Without stepchange, I’d dread to think where I would be now. Reviewed on: 23rd May 2025

Very Very helpful considered understanding

Very Very helpful considered understanding Reviewed on: 23rd May 2025

I was getting so much harassment from creditors , up...

I was getting so much harassment from creditors , up to 20+ calls a day. Step change have been brilliant in helping me to get back on track, and paying affordable monthly payments. Reviewed on: 23rd May 2025

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