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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18652 reviews)

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4.92

Based on 18,652 reviews, last reviewed 30th Jun 2026

188700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18652)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

It’s helped me a lot to get on top of.debts

It’s helped me a lot to get on top of debts . Best thing I did . I was drowning in repayments. Reviewed on: 23rd May 2025

StepChange CAN help you move forward

I really cannot overstate how i would encourage anyone going through debt worries or anxiety to get in touch with StepChange. They can and will help you find a way forward at a pace and with a plan suited to your individual situation. Reviewed on: 23rd May 2025

Step change help to keep my sanity in place with deb...

Step change help to keep my sanity in place with debt owning Reviewed on: 23rd May 2025

Got my finances back on track

Made me get my debts back in control and helped me to start spending wisely to avoid future debt. Staff are friendly, understanding and helpful. They dealt with my situation with understanding and support. Reviewed on: 23rd May 2025

Without stepchange, I’d dread to think where I would...

Without stepchange, I’d dread to think where I would be now. Reviewed on: 23rd May 2025

Very Very helpful considered understanding

Very Very helpful considered understanding Reviewed on: 23rd May 2025

I was getting so much harassment from creditors , up...

I was getting so much harassment from creditors , up to 20+ calls a day. Step change have been brilliant in helping me to get back on track, and paying affordable monthly payments. Reviewed on: 23rd May 2025

Empathetic non judgemental.

Empathetic non judgemental. Checked all options to find what was best for us Reviewed on: 23rd May 2025

Very easy and confidential service that’s makes you...

Very easy and confidential service that’s makes you feel better about yourself Reviewed on: 23rd May 2025

Outstanding customer service and support.

Outstanding customer service and support. Reviewed on: 23rd May 2025

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