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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917250520079854226 (18644 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18644)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Found myself pretty overwhelmed with debt as well it...

Found myself pretty overwhelmed with debt as well it becoming out of control. Once I contacted Stepchange I had noticed the debt became more manageable as time went on over the next few months. Reviewed on: 23rd May 2025

Support and service provided excellent

Support and service provided really helped to help solve issues Reviewed on: 23rd May 2025

Financial crisis help

I was feeling completely out of control with my finances and StepChange helped me without me feeling judged or stupid and took so much weight off my shoulders. Reviewed on: 23rd May 2025

Really friendly and professional staff, always tryin...

Really friendly and professional staff, always trying to support me Reviewed on: 23rd May 2025

8 characters long

My experience is mine and mine alone Reviewed on: 23rd May 2025

great service

brilliant and stress free,the staff are very helpfull Reviewed on: 23rd May 2025

We are getting there

We were in quite a serious amount of debt but seeing that total fall month in month has given us such comfort and although we have a way to go there is light at the end of the tunnel Reviewed on: 23rd May 2025

I was very nervous to get in contact with step chang...

I was very nervous to get in contact with step change but it couldn't have been easier as the lady who helped me put me st ease so glad I did it took 5years but I'm proud to say I'm now debt free thanks to step change Reviewed on: 23rd May 2025

Took all stress of contacticting debts away from me...

Took all stress of contacticting debts away from me with a fair repayment plan to get debt free Reviewed on: 23rd May 2025

Great experience

They were polite, caring and understanding. There deserved their weight in gold. Reviewed on: 23rd May 2025

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