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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16809 reviews)

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4.95

Based on 16,809 reviews, last reviewed 19th May 2026

100700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful & gave me very good advice & help to so... Very helpful & gave me very good advice & help to sort out my debts Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16809)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent service.

Excellent service. Step change thank you so much. Reviewed on: 3rd May 2024

Highly recommend Stepchange.

I have been with Stepchange for a while, they have helped me through difficult times with support, and I manage my money without stress now thanks to Stepchange. Highly recommend this company if you are facing financial difficulty do not hesitate to contact them. Reviewed on: 3rd May 2024

STEP CHANGE - Debt Charity of Class.

STEP CHANGE ~ Debt Charity. Ace Assistance from the Honorary Helpers Reviewed on: 3rd May 2024

When I felt I was fire fighting debt I spoke to Step...

When I felt I was fire fighting debt I spoke to Stepchange and they helped me navigate everything and got me back on track I couldn’t thank them enough. Reviewed on: 3rd May 2024

Excellent experience

Peace of mind and confidence boosted Reviewed on: 3rd May 2024

An absolute lifeline.

An absolute lifeline. All their staff are amazing, kind, compassionate, understanding people, extremely knowledgable and passionate for what they do. Their only goal is to give impartial, honest, friendly advice and this they excel at. Thank you. Reviewed on: 3rd May 2024

Had to get in touch with STEPCHANGE because .......

Had to get in touch with STEPCHANGE because over the COVID period a couple of Companies got me into severe financial problems and being some one on benefits was falling further into trouble. These people gave me invaluable help and were very understanding and caring Now I am slowly but surely getting my finances back on track. Reviewed on: 3rd May 2024

Divorce led me to debt and Step Change were a...

Divorce led me to debt and Step Change were a blessing Reviewed on: 3rd May 2024

Kind, Supportive and Non-judgemental .

Outstandingly kind and considerate. No judgement just good honest advice and support Reviewed on: 3rd May 2024

Excellent advice

Always supportive, have made an awful time a lot easier to manage. Reviewed on: 3rd May 2024

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