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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16814 reviews)

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4.95

Based on 16,814 reviews, last reviewed 19th May 2026

100900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saved me from living with the darkness of debt, took... Saved me from living with the darkness of debt, took this burden off my shoulders, and back in control, cant thank them enough honestly, if you are in... Read more Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16814)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Had money problems.

Had money problems. Contacted StepChange Everything was so simple and easy to set up. Highly recommend Reviewed on: 3rd May 2024

Would recommend stepchange debt charity to everyone.

Would recommend stepchange debt charity to everyone. They have been excellent from the start of our DMP till the end. So glad I found them. They are very efficient getting things sorted and put my stress and anxiety at ease with the pressure the creditors was putting us under. Thanks again StepChange. Reviewed on: 3rd May 2024

Amazing team

The team is always very polite and very efficient Reviewed on: 3rd May 2024

It was great to have a very professional team that s...

It was great to have a very professional team that support my way out of debt Reviewed on: 3rd May 2024

All excellent, saved me a huge amount of grief.

All excellent, saved me a huge amount of grief. Sometimes difficult to get hold of someone however their service is invaluable. Reviewed on: 3rd May 2024

Looks like fraud.

Started took money from my account but still haven't sorted out my depts Reviewed on: 3rd May 2024

Very supportive customer service team

I have been with step change for about 3 years and they have helped to get in control of my debts. The customer service team and very friendly and understanding. My plan is always manageable and the team work hard to ensure payments are realistic. Reviewed on: 3rd May 2024

So easy wish I'd done it sooner..

I called Stepchange to start with to talk through my options and the lqdy was so kind and understanding. The online portal was easy to set up and helps me manage my account, I've increased my payments twice due to payrises and its easy to jump on there to calculate a new payment. I've always felt supported by them. Reviewed on: 3rd May 2024

No axe to grind honest straightforward debt advice

easy to deal with, they do not judge, most things can be done online but if you need to speak to someone there is the phone, they could do with being open on the weekend currently it's Monday - Friday 8am to 6pm which can be a bit restrictive especially if you are working full time, and are not computer savvy, - but as I have already said most things can be done online 24 hrs. a day, I tend to communicate via email so I know what I have said, and I know what has been said to me so it saves any possible confusion, although it can be a bit long winded, instant messaging it is not! Be honest and open with Step change and they will be the same in return, their advice can be relied upon, they have no axe to grind, I am happy to recommend them Reviewed on: 3rd May 2024

Non-judgemental help when you might need it the most

StepChange offers a very supportive and valuable service for those looking to manage their debt. The benefits of having a structured plan and supportive staff help alleviate the stress associated with debt. For anyone struggling with debt, you have to make the first step and then StepChange will handle the rest -- they negotiate with your creditors and do a fantastic job of making sure all you have to do is make one payment which is shared amongst your creditors -- if this is too much, or too little, you can easily make changes and it all updates quickly. Reviewed on: 3rd May 2024

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