Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18637 reviews)

View other StepChange products

4.92

Based on 18,637 reviews, last reviewed 18th Jun 2026

188200% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt free in 4 months thanks to StepChange! I am incredibly satisfied with the support I’ve received from StepChange. Their customer service has been excellent throughout my journey. I am on tra... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18637)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Very impressed with Steochange

Everyone in the phone are so helpful Reviewed on: 23rd May 2025

Helped me get control of my finances without making...

Helped me get control of my finances without making feel like a waster Reviewed on: 23rd May 2025

Always had a great experience , always help with my...

Always had a great experience , always help with my issues very professional and they care about you . Reviewed on: 23rd May 2025

Good excellent helping understanding and caring

Good excellent helping understanding and caring Reviewed on: 23rd May 2025

Totally changed my life.

Totally changed my life. The support and peace of mind has been outstanding Reviewed on: 23rd May 2025

Free service no hidden charges can't complain about...

Free service no hidden charges can't complain about my dmp Reviewed on: 23rd May 2025

StepChange totally helped me sort out my debts..

StepChange totally helped me sort out my debt problems and have been very helpful when I’ve not been able to make payments due to ill health. The only issue I have, is that according to some debtors, they haven’t been informed of these payment breaks, whether this is true or not, I have no idea, but it has caused one debt to be passed on a couple of times and me receiving unpleasant letters in the post, threatening to send people to my home. Reviewed on: 23rd May 2025

Time to get debt free!

StepChange have been excellent from setting up my plan, supporting me through illness and needing to pause payments, and advising me how to contact creditors etc. I am now around a year away from being debt free and can’t wait. Would never have happened without their help. Reviewed on: 23rd May 2025

Smooth process and helpful advice

I accrued a lot of debt after an injury and it got sent to myriad debt collection agencies. I have tried to manage it myself and it was overwhelming. I'm on a debt management plan now and less drama. I have used Stepchange website a lot to help in making changes and contacting creditors. Just need the cost of living to go down a bit so I can get debt free quicker! Reviewed on: 23rd May 2025

StepChange is an ESSENTIAL lifeline...

StepChange has provided a crucial lifeline to me. The advisers are all very friendly, efficient , knowledgeable and above all sympathetic. Even in the darkest moments they have proved to be a guiding light when all seems lost. They are genuinely an Emergency Service and essential - especially in these very turbulent times. Very highly recommend their services if you find yourself in need of guidance and structure if you have money troubles. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt advice
from My Debt Plan 4.83 from 381 reviews
Debt solutions
from Back2Credit 4.87 from 2116 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub