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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Stepchange have helped me tremendously, taken a big...

Stepchange have helped me tremendously, taken a big weight of my shoulders and are always professional, can’t recommend them enough if your struggling Reviewed on: 1st May 2024

They helped me sleep at nights without the worry of...

They helped me sleep at nights without the worry of debt Reviewed on: 1st May 2024

From start to finish the advisors were first class i...

From start to finish the advisors were first class informative, understanding and helpful. Reviewed on: 1st May 2024

I was drowning in debt with no way out.

I thought I was drowning in debt with no way out until Step Change changed that for me. I was stressed and worried about my family's future but now I'm making manageable payments and clearing my debts without being chased by my creditors and needing to sacrifice necessities to make payments to them. Reviewed on: 1st May 2024

Financially at the bottom of the barrel one phone ca...

Financially at the bottom of the barrel one phone call helped find best solution for me and thank you for your help Reviewed on: 1st May 2024

Incredibly helpful, non judgemental, knowledgeable

Incredibly helpful, non judgemental, knowledgeable people work at this great charity. Most of the advisors have gone through what you are going through so combine empathy and real understanding of your situation with informed and reassuring advice. The DMP takes care of dealing of dealing with creditors and a real weight off one's shoulders Reviewed on: 1st May 2024

Piece of mind and not contacted of others

Piece of mind and not contacted of others Reviewed on: 1st May 2024

have been with stepchange for some years now and the...

have been with stepchange for some years now and they have help me very much. Reviewed on: 1st May 2024

Stepchange, THANK YOU !!

Stepchange’ empathy and compassion has helped me through a difficult and stressful period of my life - I wish I had sought their advice sooner.. Reviewed on: 1st May 2024

Debt Management made easy

Took all the stress out of managing debts, staff all have been understanding and excellent. Hardest part was making the initial call Reviewed on: 1st May 2024

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