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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16817 reviews)

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4.95

Based on 16,817 reviews, last reviewed 19th May 2026

101050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You guys are a Star! I was stressed out due to unmanageable debts and had no clue what to do. Heard about stepchange so registered and requested assistance. Whole process ... Read more Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16817)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Debt management

Very pleased that I spoke to them and they sorted everything out. Which helped me much more than I can ever say. Reviewed on: 3rd May 2024

Absolutely worry free and affordable

Absolutely worry free and affordable Reviewed on: 3rd May 2024

Life line

Was very helpful and stress free advice Nice having someone to listen to me and help me set up a program Reviewed on: 3rd May 2024

Stepchange has helped me to feel better instantly

Stepchange is very professional and understanding debt charity. I thought I will never get into the financial difficulties, but due to job loss I did . Stepchange has helped me to set debt management plan and I instantly felt much better as I was very worried. I would definitely recommend Stepchange to anyone who is looking to use debt management services. Reviewed on: 3rd May 2024

We've had a plan for a while now and you can keep yo...

We've had a plan for a while now and you can keep your eye on it online. Great piece of kit Reviewed on: 3rd May 2024

They've helped

I've been with step change for a while. They don't charge for their services. It's helped me with my finances to bring everything to 1 monthly affordable bill. Every year I do a financial review and you can do this online aswell. If your in financial trouble give them a call. They will help you. Reviewed on: 3rd May 2024

StepChange changed my life for the better.

StepChange changed my life for the better. I could not see a way out of my debt until I plucked up the courage to speak to StepChange, they helped me reach a manageable solution and still be able to do things I enjoy. Reviewed on: 3rd May 2024

I was in a financial hole and so stressed and worried.

I was in a financial hole and so stressed and worried. Step change guided me through and have supported ever since Reviewed on: 3rd May 2024

Highly recommend Step Change for help!

They helped me sort all my debts and took control of them for me. I was debt free within 8 months! I could not have done it without their help and advice. I would highly recommend their services for anyone in financial difficulties. Reviewed on: 3rd May 2024

Stepchange staff are extremely, understanding, court...

Stepchange staff are extremely, understanding, courteous and discreet. My whole experience was made very easy. I have piece of mind and have controlled my debt, which has helped me enormously. Reviewed on: 3rd May 2024

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