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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Easy, friendly, life changing.

Easy, friendly, life changing. They help and don’t judge Reviewed on: 23rd May 2025

The service was incredibly fast and efficient, and t...

The service was incredibly fast and efficient, and the staff was so helpful.The team went above and beyond to ensure my needs were met. I was truly impressed with their professionalism and dedication. Reviewed on: 23rd May 2025

Helped me out and now I have peace of mind

Helped me out and now I have peace of mind Reviewed on: 23rd May 2025

The case worker spent time to assess my circumstances.

The case worker spent time to assess my circumstances. Even though it was a long process we got there in the end Reviewed on: 23rd May 2025

Excellent Response

I needed help tried so many places and they helped me within days and I am now stress free Reviewed on: 23rd May 2025

I can now sleep at night, knowing it’s all sorted an...

I can now sleep at night, knowing it’s all sorted and in good hands. Reviewed on: 23rd May 2025

Stepchanged help to reassure me

Stepchanged help to reassure me and made me feel like I would be able to cope and pay what I could afford each month until my dept was paid. They are always at the end of the phone to talk through options if you're having a difficult time. Reviewed on: 23rd May 2025

Easy wish I’d done it sooner and saved myself a lot...

Easy wish I’d done it sooner and saved myself a lot of worrying StepChange certainly changed mine Reviewed on: 23rd May 2025

StepChange took me from sleepless nights

StepChange took me from sleepless nights, to a time where I'm now in control of my money and my debts are well managed. Reviewed on: 23rd May 2025

Think you have been amazing and patient with us it’s...

Think you have been amazing and patient with us it’s taken a long time to pay of our debts but we nearly there so a big thank you for all your help Reviewed on: 23rd May 2025

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