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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16820 reviews)

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4.95

Based on 16,820 reviews, last reviewed 19th May 2026

101200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I would wholeheartedly champion them to anyone. I have been with stepchange three years. And they have given me all the support and help needed when help has been desperately in need. I would whole ... Read more Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16820)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Valued information and opinion at worrying times.

At a very distressing and confusing time StepChange helped giving me clarity of thought and reassurance, particularly re my bank, with whom I'd been a customer for over 40 years and who no longer could give a monkey's about me! Reviewed on: 3rd May 2024

Before speaking to Stepchange, I had sleepless night...

Before speaking to Stepchange, I had sleepless nights a constant worry. Stepchange took me through the repayment process, at no point making me any false promises. I now piece of mind and above all I can sleep. Reviewed on: 3rd May 2024

Talk to Stepchange if you are Struggling

I didn’t know where to turn with my money issues. I was sceptical at first and embarrassed by my amount of debt, but by contacting stepchange it was the best thing I did. I’m still paying off my debt now but can finally see the finish line approaching. Took so much pressure of my mind having a DMP and stepchange have helped all the way Reviewed on: 3rd May 2024

Excellent staff always have the answers

Excellent staff always have the answers Reviewed on: 3rd May 2024

I am very grateful to Step Change.

I am very grateful to Step Change. At the time of my first contact with them I was terrified about my financial situation & implications for being able to take care of my child after years of struggle as a single parent. My mental health was significantly impacted. Step Change offered me advice & support in a non-judgmental & practical way that made me feel safer, not on my own & more positive about how I could go about improving my situation. It has been a long journey but the time is now in view when I will be able to be finally debt-free. The whole journey would have been much more frightening without StepChange. And I'm not even sure I would have made it. I cannot thank StepChange & their debt counsellors enough. Reviewed on: 3rd May 2024

First rate service.

First rate service. Never had a problem and the systems work well. Nice to know they are only a phone call away should you need to make changes or ask for extra advice Reviewed on: 3rd May 2024

Changed my life!

At the start of my experience I was drowning! Drowning in a sea of debt I had found myself in after the pandemic and after sourcing childcare in the previous years before hand and I couldn’t see a way out. I started searching on line for ways I could help myself. At first I thought maybe an IVA but I didn’t want to not pay back what I had owed, after checking with stepchange they advised me that a debt management plan would work better for me and sure enough after completing my budget review and signing up that is exactly what we did, a debt management plan that took into account all of my outgoings for everything else and looked at the money I had left and we made a payment based from that. Stepchange asked my creditors to not apply interest and luckily all of them did. And in less than a year from now I will finally be free of my debt after I have managed to pay back all that I had borrowed in a controlled manner thanks to Stepchange. I 100% recommend anyone struggling to take a look and seek advice if they find themselves like me and can not manage the stress and payment worries. It is because of stepchange I can breathe with relief. Their customer service is excellent they will guide you through all of the steps. I do not have any negative things to say. Reviewed on: 3rd May 2024

My experience with them they are Really helpful, pro...

My experience with them they are Really helpful, professional. Reviewed on: 3rd May 2024

You changed my life.

You changed my life. Sounds dramatic but I literally didn’t want to be here anymore. I was sinking more and more with no way out. Everyone was so kind and caring and always got help on the phone so easily. The website is so easy to use too. If it wasn’t for stepchange I don’t know how I would have coped. I am finally debt free makes me a little emotional typing it. But I couldn’t have done it without stepchange. Life changing. Reviewed on: 3rd May 2024

Very fair company and have god solid advice

Very fair company and have god solid advice Reviewed on: 3rd May 2024

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