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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

StepChange took me from sleepless nights

StepChange took me from sleepless nights, to a time where I'm now in control of my money and my debts are well managed. Reviewed on: 23rd May 2025

Think you have been amazing and patient with us it’s...

Think you have been amazing and patient with us it’s taken a long time to pay of our debts but we nearly there so a big thank you for all your help Reviewed on: 23rd May 2025

I went from having a fair size financial burden ever...

I went from having a fair size financial burden every month due to a separation, to a manageable payment each month & feel like the burden has been lifted, still away to go until im debt free, but literally feel like ive got my life back on track. Reviewed on: 23rd May 2025

They make me feel at ease and don't make me feel sha...

They make me feel at ease and don't make me feel shameful and also give the best advice and options and getting debt free Reviewed on: 23rd May 2025

Helped me more than I can express friendly and non j...

Helped me more than I can express friendly and non judgemental absolutely recommend Reviewed on: 23rd May 2025

Peace of mind

Step change has given me peace of mind on knowing that my finances are taken care of. Reviewed on: 23rd May 2025

Absolutely brilliant ,thoughtful understanding excel...

Absolutely brilliant ,thoughtful understanding excellent listening g skills couldn’t wish for anything better Reviewed on: 23rd May 2025

StepChange is an excellent and truly life-changing...

StepChange is an excellent and truly life-changing organisation. They offer free, professional, and confidential debt advice to anyone struggling with financial difficulties in the UK. My experience with them has been very good and helpful from the start. The customer service is outstanding – their advisors are patient, understanding, and never judgmental. They take the time to listen carefully to your situation and explain all the options clearly. You never feel rushed or alone. One of the best things about StepChange is how easy and stress-free they make the whole process. Their online debt advice tool is simple to use, and their follow-up is prompt and reliable. They offer a variety of debt solutions such as Debt Management Plans (DMPs), IVAs, and more – all tailored to your needs. Thanks to StepChange, I now have a clear path to becoming debt-free. They’ve not only helped me get my finances in order but also relieved so much stress and anxiety. I finally feel in control again. I would highly recommend StepChange to anyone who is feeling overwhelmed by debt. They are truly a lifeline and a trustworthy organisation that puts people first. Reviewed on: 23rd May 2025

They have helped me sort my finances to a point i am...

They have helped me sort my finances to a point i am no longer having sleepless nights worrying Reviewed on: 23rd May 2025

Very helpful

I contacted them because of health issues i had to give up work and it caused me a lot of stress as I had never missed any of my bills and i was very worried about it once i spoke to them they were so understanding and helpful it took the weight of my shoulders i really couldn't ask for anymore. Reviewed on: 23rd May 2025

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