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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Thank You

I found myself in serious financial difficulties to the point of depression Step Change helped me through it with kindness understanding & away out of my predicament. Reviewed on: 23rd May 2025

Easy, friendly, life changing.

Easy, friendly, life changing. They help and don’t judge Reviewed on: 23rd May 2025

The service was incredibly fast and efficient, and t...

The service was incredibly fast and efficient, and the staff was so helpful.The team went above and beyond to ensure my needs were met. I was truly impressed with their professionalism and dedication. Reviewed on: 23rd May 2025

Helped me out and now I have peace of mind

Helped me out and now I have peace of mind Reviewed on: 23rd May 2025

The case worker spent time to assess my circumstances.

The case worker spent time to assess my circumstances. Even though it was a long process we got there in the end Reviewed on: 23rd May 2025

Excellent Response

I needed help tried so many places and they helped me within days and I am now stress free Reviewed on: 23rd May 2025

I can now sleep at night, knowing it’s all sorted an...

I can now sleep at night, knowing it’s all sorted and in good hands. Reviewed on: 23rd May 2025

Stepchanged help to reassure me

Stepchanged help to reassure me and made me feel like I would be able to cope and pay what I could afford each month until my dept was paid. They are always at the end of the phone to talk through options if you're having a difficult time. Reviewed on: 23rd May 2025

Easy wish I’d done it sooner and saved myself a lot...

Easy wish I’d done it sooner and saved myself a lot of worrying StepChange certainly changed mine Reviewed on: 23rd May 2025

StepChange took me from sleepless nights

StepChange took me from sleepless nights, to a time where I'm now in control of my money and my debts are well managed. Reviewed on: 23rd May 2025

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