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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,655 reviews, last reviewed 1st Jul 2026
188850% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026
Jose M's avatar
Jose M

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

5
Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025
Phillip Rutter's avatar
Phillip Rutter

Absolutely brilliant ,thoughtful understanding excel...

5
Absolutely brilliant ,thoughtful understanding excellent listening g skills couldn’t wish for anything better Reviewed on: 23rd May 2025
Ted 's avatar
Ted

StepChange is an excellent and truly life-changing...

5
StepChange is an excellent and truly life-changing organisation. They offer free, professional, and confidential debt advice to anyone struggling with financial difficulties in the UK. My experience with them has been very good and helpful from the start. The customer service is outstanding – their advisors are patient, understanding, and never judgmental. They take the time to listen carefully to your situation and explain all the options clearly. You never feel rushed or alone. One of the best things about StepChange is how easy and stress-free they make the whole process. Their online debt advice tool is simple to use, and their follow-up is prompt and reliable. They offer a variety of debt solutions such as Debt Management Plans (DMPs), IVAs, and more – all tailored to your needs. Thanks to StepChange, I now have a clear path to becoming debt-free. They’ve not only helped me get my finances in order but also relieved so much stress and anxiety. I finally feel in control again. I would highly recommend StepChange to anyone who is feeling overwhelmed by debt. They are truly a lifeline and a trustworthy organisation that puts people first. Reviewed on: 23rd May 2025
Mudasar Raja 's avatar
Mudasar Raja

They have helped me sort my finances to a point i am...

5
They have helped me sort my finances to a point i am no longer having sleepless nights worrying Reviewed on: 23rd May 2025
Ianto's avatar
Ianto

Very helpful

5
I contacted them because of health issues i had to give up work and it caused me a lot of stress as I had never missed any of my bills and i was very worried about it once i spoke to them they were so understanding and helpful it took the weight of my shoulders i really couldn't ask for anymore. Reviewed on: 23rd May 2025
Ray's avatar
Ray

I was desperate when I contacted StepChange, but the...

5
I was desperate when I contacted StepChange, but the are amazing, I'm still stressed but at least my debts are being paid Reviewed on: 23rd May 2025
Anonymous 's avatar
Anonymous

Lovely people on the phone make you feel calm

5
Lovely people on the phone make you feel calm Reviewed on: 23rd May 2025
Michelle rose's avatar
Michelle rose

Very good, would recommend.

5
Very good, would recommend. They offer support when you need it most. Reviewed on: 23rd May 2025
Anon's avatar
Anon

Was really worries

5
Excellent was really worried but put at ease and helped me a great deal Reviewed on: 23rd May 2025
Michelle's avatar
Michelle

Very helpful

5
When I have an issue I just ring up and the people on the other end are extremely helpful Reviewed on: 23rd May 2025
Kimberley's avatar
Kimberley

Excellent service and advice I was given, regular fo...

5
Excellent service and advice I was given, regular follow ups to check everything was going OK. Felt reassured, all the paper work was carried out by them. Plan put in place worry free with a plan a could afford to reduce my debts. Excellent organisation for people in debt. Reviewed on: 23rd May 2025
Mrs g's avatar
Mrs g

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