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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15918 reviews)

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4.95

Based on 15,918 reviews, last reviewed 6th May 2026

38667% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life changing After a few bad years with a lot going wrong in my life I found myself with about 20k debt and just paying interest but not reducing the debt. I real... Read more Reviewed on: 6th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15918)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Before I spoke to them I felt I was trapped in a deb...

Before I spoke to them I felt I was trapped in a debt spiral following my divorce. StepChange helped me by talking to my creditors and arranging a payment plan at no cost. I now have a manageable debt payment that’s given me my life back. Reviewed on: 1st May 2024

You are not alone

I was worried at first about discussing my debts but they was non judgemental and made me feel I wasn't on my own. We went through all my options and we come up with a plan together what was right for me, they was very understanding and I felt so relieved afterwards Reviewed on: 1st May 2024

Brilliant Service

After falling into arrears due to losing my job in covid, Step Change helped me arrange an affordable plan to repay my creditors. They dealt with all my creditors and set up payment arrangement on my behalf, which took a massive amount of stress off off me. I've been on my debt management plan 2 years now and they still make all my payments on my behalf as well as sending me regular statements and review my financial situation annually. Absolutely brilliant service, which is free. Reviewed on: 1st May 2024

Fantastic company, thank god they exist, after a hea...

Fantastic company, thank god they exist, after a heart attack and having heart failure twice plus suffering from chronic pain, I would have been dead without their help, I was so far down I stopped taking my medication, I couldn’t see a way out of my problems, I used to be a sub postmaster along with my wife, when I was struck down with chronic pain we sold the Post Office luckily at the time when the new computer system was installed, when we left the audit team came and did a full inspection and audit of our office, we were one of the lucky ones we were NINE PENCE over ,which for a town office turning over 2 Million a week was pretty damm good, I then worked for an agency for two weeks to pay our mortgage (our lovely home that we had to sell) then the system was updated I was£1000 short I had to pay this to the agency, since then the Post office will not help me because I was working for an agency, the so-called post office specialist agency refused to pay me back, the PO won’t pay the agency won’t pay , so what do I do sell my home buy a wheelchair when the pain got too much , so now I sit here struggling to pay my bills begging for benefits thing of taking the cowards way out, ….."……… Reviewed on: 1st May 2024

Reach out to stepchange

Unfortunately got into financial difficulties, spoke to stepchange who worked out my priority debts and dealt with my creditors on my behalf.my total debts where just over £35000, over the years my monthly repayments have changed due to my daily / monthly expenses going up, again stepchanged dealt with this with my creditors and had no problems, l have about 13 months left to pay Reviewed on: 1st May 2024

Professional, positive advice and support.

Professional, positive advice and support. Help when you need it and all companies recognise them. Reviewed on: 1st May 2024

Desperation!

I was at the end, couldn't think about anything else but my debts could not sleep, StepChange saved my life, it's as simple as that. Reviewed on: 1st May 2024

Step changed helped me so much to arrange my finance...

Step changed helped me so much to arrange my finances so promptly also stress free Reviewed on: 1st May 2024

The support I have received has been amazing.

The support I have received has been amazing. This charity needs more funding! It's a shame that more people aren't able to receive the support they need as I have been helped every step of the way. I'm hoping to be debt free MUCH sooner than I expected when I was missold an IVA through citizens advice and I could not be happier that I got in touch with step change! Reviewed on: 1st May 2024

All dealt with quickly and efficiently and I now hav...

All dealt with quickly and efficiently and I now have peace of mind after years of worrying Reviewed on: 1st May 2024

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