Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16823 reviews)

View other StepChange products

4.95

Based on 16,823 reviews, last reviewed 19th May 2026

101350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange was a life saver & are very very helpful,... Stepchange was a life saver & are very very helpful,professional & friendly I would definitely recommend them Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16823)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Thanks for helping me with my debt

Thanks for helping me with my debt Reviewed on: 2nd May 2024

I cannot thank stepchange enough they were fantastic...

I cannot thank stepchange enough they were fantastic in helping and explaining me through everything at this very hard time in my life. They are very helpful empathetic and made sure it was as unstressful for me as possible. Reviewed on: 2nd May 2024

Easy to talk to.

Easy to talk to. Gave me advice on my finances and helped me alot to realise I could sort out my debts. Glad I picked up the phone to them. Reviewed on: 2nd May 2024

Help us out tremendously getting out from our debts...

Help us out tremendously getting out from our debts during COVID when only one ou was working. Friendly and very helpful getting us ontrack. Reviewed on: 2nd May 2024

Great service and excellent people

Non judgemental and went through everything in great detail to work out the best resolution, excellent service and great people. Reviewed on: 2nd May 2024

Debt management

I contacted citizens advice for help with my debt,they then put me in contact with stepchange,they help me sort out my debts and I'm on a payment plan,they're so helpful,patient and polite . Reviewed on: 2nd May 2024

Good professional advice and help.

In the main very good professional advice and help.Honest and open and they do try to help you do the right thing. The majority do understand the predicament that you are in and do not judge you in anyway Reviewed on: 2nd May 2024

Fantastic Company, life changing help

I wish I done this along time ago, in trouble financially Step Change helped us get back on track and I can’t thank them enough. Always on the end of the phone if we have any queries or are concerned over something. Customer service second to none would recommend them to anyone who are in trouble like we were Reviewed on: 2nd May 2024

Very helpful

Very helpful and easy to use and not overwhelming Reviewed on: 2nd May 2024

Saved my sanity

Excellent from start I was at a complete loss and my mental health was shattered but step change changed all that Reviewed on: 2nd May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews
Debt Solutions
from Debt Movement 4.11 from 18 reviews
Debt advice
from My Debt Plan 4.86 from 377 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub