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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18624 reviews)

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4.92

Based on 18,624 reviews, last reviewed 13th Jun 2026

187550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great help I have found StepChange staff to be courteous, friendly, informative and helpful. Their site is easy to understand too. Reviewed on: 13th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18624)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Honest and practical help from StepChange

After months of worry and denial I finally contacted StepChange for some advice. They were (and are) totally non-judgmental, simply wanting to undertstand my situation and to offer a solution if possible. It was like having a weight removed from my shoulders, sharing the problem with someone who knew how to help. I cannot thanks StepChange enough for the help they have given me. Reviewed on: 27th May 2026

Step chExcellent service.

Step change have been amazing in dealing with my debt. I can contact them anytime or log into the portal. Reviewed on: 27th May 2026

Felt extremely supported from the start.

Felt extremely supported from the start. All my options were fully explored with me and I was very happy with the outcome. Felt like a massive weight off my mind. Thanks stepchange for my journey so far Reviewed on: 27th May 2026

Brilliant service

Absolutely brilliant service, took away the stress of being in debt, lovely to talk to on the phone, non judgemental and when I first signed up with them the weight lifted off my shoulders was incredible. 5* company that I'd recommend to anyone. Reviewed on: 27th May 2026

Stepchange have been very helpful offering excellent...

Stepchange have been very helpful offering excellent service and the staff have been very supportive. Reviewed on: 27th May 2026

Absolute life savers.

Absolute life savers. Changed my life. Reviewed on: 27th May 2026

Very understanding agents and easy company to work w...

Very understanding agents and easy company to work with. Reviewed on: 27th May 2026

Wish I'd done it sooner!

Wish I'd done it sooner, feel so in control and can see an end to debt, which I didn't really before. Had manageable (ISH) debt as two income family then separated from spouse and was suddenly over indebted - same income having to maintain two houses. Spent a few years really struggling and being very creative consolidating and reworking things, but for all the effort that took I was just delaying the inevitable. I went into a manageable plan where everything gets paid off and am about 18 months away from completing it. Everyone gets paid in full and in the years I've been paying it just ticks over nicely, whereas before it was a constant stress. Only regret is not doing it 5 years earlier. Great way to get a true fresh start ! Reviewed on: 27th May 2026

No more sleepless nights

My experience has been great it took the worry away and was very easy to get set up. I get a statement every month to see how my payments to the company’s are going you can see all your information on line Reviewed on: 27th May 2026

So helpful in every way.

Really helpful at sorting out my debt at a very difficult time. All my debt was consolidated into one easy direct debit, lifting a huge weight off my mind. Reviewed on: 27th May 2026

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