Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Very polite,so helpful,couldn’t ask for more.

Very polite,so helpful,couldn’t ask for more..thank you Reviewed on: 23rd May 2025

First class service

The advisor I spoke too was excellent fully explained everything in a caring way in a very difficult situation Reviewed on: 23rd May 2025

Very professional.

Very professional. Knew all the answers to my questions. Reviewed on: 23rd May 2025

Awful - Just made everything so much worst.

Just made everything so much worst. I things that were meant to be added to my plan weren't. I was given mis information told different things by different people. And i get more letters now from my lenders than i ever got before. Im 100 tomes more stressed with no end in sight. And i still can't afford my debt. Wish i had never bothered Reviewed on: 23rd May 2025

Stepchange has changed my financial life.

Stepchange has changed my financial life. Without their help and support, I couldn't afford to make the payments and to budget my financials. Thanks for the wonderful support. Reviewed on: 23rd May 2025

They can sometimes take a few days to reply to messa...

They can sometimes take a few days to reply to messages, but given the service is free, this is a very small inconvenience Reviewed on: 23rd May 2025

Greatful

I was really overwhelmed and stressed, unsure how to get help or where to start and stepchange really helped me. Reviewed on: 23rd May 2025

The help I received meant I could sleep again.

The help I received meant I could sleep again. Reviewed on: 23rd May 2025

Amazing staff

I found when speaking with step change were very kind and non judgemental and very helpful and patient Reviewed on: 23rd May 2025

Very helpful.

Very helpful. Brilliant peace of mind Reviewed on: 23rd May 2025

Alternative products

Debt advice
from My Debt Plan 4.84 from 386 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt solutions
from Back2Credit 4.87 from 2117 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub